Client Services Representative

2 days ago


Gold Coast, Queensland, Australia Dottandcrossitt Full time
About Dott & Crossitt Conveyancers

We are a leading provider of conveyancing services in Australia, renowned for our exceptional expertise and customer-centric approach.

Job Summary

We are seeking a highly motivated and dynamic individual to join our team as an Assistant to the State Client Services Manager. As a key member of our team, you will play a crucial role in providing seamless property transaction solutions to our clients.

Key Responsibilities
  • Engage with prospective clients to understand their needs and preferences.
  • Clearly articulate our conveyancing services, pricing structures, and benefits to clients.
  • Provide accurate quotes and negotiate terms in alignment with company policies.
  • Develop and maintain strong client relationships, ensuring their confidence in our services.
  • Collaborate closely with conveyancers to ensure smooth handover of clients and information.
  • Achieve and exceed individual and team sales targets and conversion goals.
  • Contribute to refining sales strategies and client engagement techniques.
  • Client Communication: Educate clients on the conveyancing process, answering queries and addressing concerns.
  • Provide comprehensive information on legal aspects and documentation requirements.
  • Collaborate closely with the State Client Services Manager and conveyancers to ensure seamless client transitions.
Requirements
  • A strong background in sales, customer service, or client-facing roles.
  • Excellent communication and interpersonal skills.
  • Exceptional negotiation and persuasion abilities.
  • Proficiency in organizing and managing administrative tasks.
  • Knowledge of conveyancing processes and property transactions is a plus.
  • Attention to detail and accuracy in client communication.
  • Tech-savvy with experience using CRM tools and office software.
  • Self-motivated, enthusiastic, and able to thrive in a fast-paced environment.
  • Flexibility to adapt to changing client needs and business priorities.
  • A positive attitude and a commitment to providing outstanding client experiences.
What We Offer
  • Competitive salary and performance-based incentives.
  • Comprehensive training and professional development opportunities.
  • A collaborative and supportive work environment.
  • Opportunity to contribute to the growth and success of a leading conveyancing company.
  • Work with a team of passionate professionals dedicated to excellence.


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