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Client Services Representative

2 months ago

Gold Coast, Queensland, Australia Dottandcrossitt Full time
About Dott & Crossitt Conveyancers

Dott & Crossitt Conveyancers is a prominent name in Australia's conveyancing industry, known for its exceptional services and customer-centric approach.

Job Summary

We are seeking a dynamic and motivated individual to join our team as an Assistant to the State Client Services Manager.

Key Responsibilities:
  • Engage with prospective clients to articulate our conveyancing services, pricing structures, and benefits.
  • Understand clients' needs and preferences to offer tailored solutions.
  • Provide accurate quotes and negotiate terms in alignment with company policies.
  • Develop and maintain strong client relationships, ensuring their confidence in our services.
  • Collaborate closely with conveyancers to ensure smooth handover of clients and information.
  • Achieve and exceed individual and team sales targets and conversion goals.
  • Contribute to refining sales strategies and client engagement techniques.
  • Client Communication: Educate clients on the conveyancing process, answering queries and addressing concerns.
  • Provide comprehensive information on legal aspects and documentation requirements.
Requirements:
  • A strong background in sales, customer service, or client-facing roles.
  • Excellent communication and interpersonal skills.
  • Exceptional negotiation and persuasion abilities.
  • Proficiency in organizing and managing administrative tasks.
  • Knowledge of conveyancing processes and property transactions is a plus.
  • Attention to detail and accuracy in client communication.
  • Tech-savvy with experience using CRM tools and office software.
  • Self-motivated, enthusiastic, and able to thrive in a fast-paced environment.
  • Flexibility to adapt to changing client needs and business priorities.
  • A positive attitude and a commitment to providing outstanding client experiences.