Client Service Representative
1 week ago
About The Andersen Partnership
The Andersen Partnership is a well-established accounting firm dedicated to providing exceptional financial services to diverse clientele. Our firm prides itself on a strong internal culture that values teamwork, professional development, and a commitment to excellence.
Role Overview
We are seeking a highly motivated Client Service Representative to join our dynamic team. The ideal candidate will play a crucial role in supporting our clients and ensuring smooth operations within the firm. This role is perfect for someone who thrives in a client-focused environment and has a keen eye for detail.
Key Responsibilities
- Act as the first point of contact for clients, providing exceptional customer service and support.
- Assist with the preparation and processing of client documents, including financial statements and other related materials.
- Maintain and update client records in our management systems, ensuring accuracy and confidentiality.
- Coordinate meetings and appointments, managing calendars for senior staff and partners.
- Provide administrative support to the accounting team, including filing, data entry, and general office duties.
- Assist in the preparation of client correspondence and communications.
- Handle client inquiries and follow up on outstanding issues in a timely manner.
- Support the office manager with various tasks as required.
Qualifications and Skills
- Previous experience in a client-facing or administrative role, ideally within an accounting or financial services environment.
- Strong organisational skills with the ability to multitask and prioritize work effectively.
- Excellent communication skills, both written and verbal.
- High level of attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently as well as part of a team.
- A positive attitude and a proactive approach to problem-solving.
- Knowledge of accounting software (e.g., MYOB, Xero) is an advantage but not essential.
What We Offer
- A supportive and collaborative team environment.
- Opportunities for professional growth and career development.
- Competitive salary package commensurate with experience.
- Modern office facilities.
- Work-life balance with flexible working arrangements.
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