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Enrolment Support Officer Position

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $63,000 - $73,000
Enrolment Support Officer Job Opportunity

We are seeking an Enrolment Support Officer to play a pivotal part in onboarding families and ensuring a seamless enrolment process.

About the Role
  • Manage waitlists to ensure accurate records and timely communication with prospective families
  • Achieve occupancy targets by providing excellent service to existing and new families
  • Effectively manage booking change requests, minimising disruption for current families
  • Coordinate orientation sessions to familiarise families with our learning environment and policies
  • Provide clear and informative responses to inquiries through calls, live chat, and email
Key Responsibilities
  • Onboard families: Guide them through the enrolment process from start to finish
  • Waitlist management: Maintain and update the waitlist to ensure accurate records and timely communication
  • Occupancy KPIs: Work towards achieving and maintaining targeted occupancy levels
  • Booking changes: Manage and accommodate booking change requests
  • Orientation arrangements: Coordinate and arrange orientation sessions
  • Communication handling: Effectively manage inquiries
About Us

We are a family-owned group of early childhood centres across Melbourne. Our approach is inspired by the Reggio Emilia philosophy, focusing on children's creativity, curiosity, and relationships.

Our Values
  • Ownership: Own it, do it - deliver the best and hold yourself and others accountable
  • Innovation: Be curious - innovate to stay ahead
  • Relationships: Better together - support each other to be our best
  • Excitement: Be the joy - energise people and places, create positivity
  • Learning: Love to learn - commit to learning and teaching, make yourself and others better
Required Skills and Qualifications
  • Excellent Communication: Develop strong relationships with families and internal teams
  • Organisational Ability: Demonstrate attention to detail and strong organisational skills
  • Familiarity with Childcare Regulations: Ensure compliance with childcare regulations and enrolment procedures
  • Customer-Centric Approach: Provide exceptional service to families and support their needs

We are committed to creating a positive and supportive work environment where you can thrive and grow. If you are passionate about early childhood education and have the skills and qualifications required for this role, we encourage you to apply. We look forward to welcoming you to our team