Customer Service Professional

2 weeks ago


Hunter Region, Australia Legal Aid NSW Full time

We are seeking a skilled Customer Service Representative to join our team at TAFE NSW. This is an exciting opportunity for someone who enjoys interacting with people and providing excellent customer service.

About the Role

The successful candidate will be responsible for delivering high-quality customer support through various channels, including phone, email, and in-person interactions. They will also contribute to a multi-channel strategy that maximises enrolment, retention, and completion of TAFE NSW courses.

Key Responsibilities
  • Provide transactional support and enquiry management to enable the Student Services Branch to offer its service catalogue to all cohorts at all stages of the customer journey
  • Support a multi-channel strategy through customer-focused service delivery
  • Contribute to the provision of related services to other TAFE NSW customers
Requirements

To succeed in this role, you'll have prior experience working in a high-volume service sector environment and/or experience delivering customer assistance over a variety of channels. You will be well-versed in technology, with knowledge of MS Office, email and digital communications.

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

What We Offer

As a Customer Service Representative at TAFE NSW, you'll enjoy a competitive salary package and access to multiple benefits. Our standard operating hours are 8:00am to 6:00pm (Monday to Friday), and we're committed to making life-changing impact by creating an accessible and inclusive workforce.

Apply now and take the first step towards a career that drives you. A career of life-changing impact awaits you.



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