Customer Support Coordinator

2 months ago

Perth, Western Australia Rentokil Initial Full time
{"h1": "Customer Support Co-ordinator Role at Rentokil Initial", "p": "Rentokil Initial is a leading company with a global presence, employing over 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs to enhance our colleagues\u2019 skills.

We are seeking a Customer Support Co-ordinator to join our team in Perth on a fixed-term basis.

In this role, you will utilize your previous customer service experience to build customer relationships, liaise with customers, and make outgoing calls to organize new jobs and build rapport to enable ongoing customer excellence.

Key Responsibilities:

* Process purchase orders
* Liaise with customers on a daily basis
* Process enquiries efficiently and proactively resolve client issues
* Support the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
* Make outgoing calls to our existing client database to promote our products and services
* Coordinate, schedule, and process jobs through an internal software
* Process and approve invoices for customers through internal software
* Build and maintain relationships with customers and suppliers

Requirements:

* Previous working experience in a similar role (customer service/administration/reception and support)
* High attention to detail and excellent organizational skills
* Excellent customer service skills
* Intermediate computer skills
* Complaint handling and conflict resolution skills
* Ability to work under pressure, multitask, and work autonomously
* Outstanding verbal and written communication skills
* Love working in a team environment
* Experience using Ariba would be an advantage

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

At Rentokil Initial, we offer a supportive company culture and a great opportunity for career growth.

If you are a customer service superstar looking for a challenging role, click the Apply button now to submit your resume.

Employee Testimonials:

* "As an Initial Hygiene Technician, I earn a commission for sales leads and five-star online reviews.\"

Lisa Crow

* "There\u2019s a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they\u2019re happy, and our clients are serviced.\"

Darran Gibson

* "The team culture is inclusive, family-oriented, and feels like a small business even though it is global.\"

Lisa Craker
"}

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