Customer Support Coordinator

1 month ago

Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading company with a growing and successful business, employing 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs for colleagues to enhance their skills.

We are seeking a Customer Support Coordinator to join our team in Perth on a full-time basis.

This role involves utilising previous customer service experience to build customer relationships, liaise with customers, and make outgoing calls to customers to organise new jobs and build rapport.

The core responsibilities of this role include:

  • Processing purchase orders
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services
  • Coordinating, scheduling, and processing jobs through an internal software
  • Processing and approving invoices for customers through internal software
  • Building and maintaining relationships with customers and suppliers

Requirements:

  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
  • Experience using Ariba would be an advantage

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

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