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Customer Support Coordinator

2 months ago

Perth, Western Australia Rentokil Initial Full time
Customer Support Co-ordinator

Rentokil Initial is a leading company with a global presence, employing over 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs to enhance our colleagues' skills.

We are seeking a Customer Support Co-ordinator to join our team in Perth on a fixed-term basis. This role will involve utilising your previous customer service experience to build customer relationships, liaise with customers, and make outgoing calls to customers to organise new jobs and build rapport.

Key Responsibilities:
  • Process purchase orders efficiently
  • Liaise with customers on a daily basis to resolve queries and issues
  • Process enquiries and resolve client issues proactively
  • Support the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Make outgoing calls to our existing client database to promote our products and services
  • Coordinate, schedule, and process jobs through our internal software
  • Process and approve invoices for customers through internal software
  • Build and maintain relationships with customers and suppliers
Requirements:
  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task, and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
  • Experience using Ariba would be an advantage

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.