Customer Support Coordinator

3 weeks ago


Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading company in the industry, employing 38,000 colleagues across 66 countries. We offer a wide range of learning and development programs for our team members to enhance their skills.

We are seeking a Customer Support Coordinator to join our team in a full-time capacity. This role will involve building customer relationships, liaising with customers, and making outgoing calls to customers to organise new jobs and build rapport.

The core responsibilities of this role include:

  • Processing purchase orders
  • Liaising with customers on a daily basis
  • Processing enquiries efficiently and pro-actively resolving client issues
  • Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Making outgoing calls to our existing client database to promote our products and services
  • Coordinating, scheduling and processing jobs through an internal software
  • Processing and Approving invoices for customers through internal software
  • Building and maintaining relationships with customers and suppliers

The ideal candidate will have previous working experience in a similar role, high attention to detail, excellent organisational skills, and excellent customer service skills. They will also have intermediate computer skills, complaint handling and conflict resolution skills, and the ability to work under pressure, multi-task and work autonomously.

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.



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