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Enterprise Infrastructure Support Specialist

3 weeks ago

Charlotte Bay, Australia beBeeInfrastructure Full time US$48,000 - US$56,000

Job Overview

We are seeking an early-career IT professional to join our growing team as a Support Analyst I. This role focuses on Tier 2 monitoring and support across enterprise infrastructure, including Windows, Linux, Citrix, IIS, and Middleware environments.

  • Main Responsibilities:
  • Provide proactive and predictive monitoring and issue resolution for servers, storage, software, and batch job flows.
  • Support enterprise environments including Windows, Linux, Citrix, IIS, and Middleware.
  • Assist in server reboots, monthly patching, and infrastructure-related support requests.
  • Participate in cross-functional project teams, major incident response, and disaster recovery exercises.
  • Promote standard processes and identify opportunities for automation.

Requirements

  • Bachelor's degree in Computer Science or related field with 1 year of relevant experience (or High School diploma/GED with 3 years of related experience).
  • Experience with virtualization technologies (VMware, Citrix), Microsoft Office tools, and strong written/verbal communication skills.
  • Preferred Experience: Storage Area Network (SAN) infrastructure

What We Offer

  • A fast-paced environment where you can grow your skills and contribute to critical business operations.
  • An opportunity to work with trusted professionals in the industry.
  • A great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.