Telecommunications Voice Specialist

13 hours ago

Charlotte Bay, Australia beBeeVoiceEngineer Full time US$50,000 - US$187,800
Job Summary:
Cisco Voice Engineer – Telecommunications Voice Delivery Position Summary We are seeking a skilled and motivated Cisco Voice Engineer to join our Telecommunications Voice Delivery team.
This role is critical to the design, implementation, and support of Cisco-based voice communication systems across our enterprise.
The ideal candidate will have hands-on experience with Cisco Unified Communications Manager (CUCM), voice gateways, and Vo IP protocols, and will play a key role in ensuring reliable, secure, and scalable voice services.
Delivery is performed in an agile environment using Jira to manage tasks and track progress.
Key Responsibilities:
• Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.
• Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.
• Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).
• Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and SBC configurations.
• Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.
• Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.
• Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.
• Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours
• Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.
• Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.
• Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.
Required Skills and Qualifications:
We are looking for candidates with:
• 3+ years of experience in Cisco voice engineering or telecommunications.
• Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).
• Strong understanding of Vo IP protocols (SIP, H.323, SCCP) and QoS principles.
• Experience with SBCs, SRST, and enterprise call flow design.
• Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.
• Excellent troubleshooting and communication skills.
Benefits:
You'll be part of a high-impact team delivering mission-critical voice services across a large-scale utility network.
This is an opportunity to work with cutting-edge Cisco technologies, contribute to strategic voice initiatives, and support field operations that keep our communities connected and safe.
Why Choose This Opportunity:
A senior-level position offering professional growth and advancement opportunities.

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