Night Operations Manager
2 days ago
We are seeking a highly motivated and experienced Night Operations Manager to oversee the smooth operation of our hotel during the overnight shift.
About the Role:
- Ensure the safety and security of guests and staff, maintaining a secure environment at all times.
- Supervise and guide night staff, including front desk agents, security personnel, and housekeeping staff, to ensure efficient service delivery.
- Maintain effective communication with all hotel departments to ensure seamless operations.
- Prepare and distribute reports on key performance indicators, such as occupancy rates and revenue.
- Train new employees and promote a positive work environment.
- Monitor guest feedback and respond promptly to resolve any issues.
Requirements:
- High school diploma or equivalent; Bachelor's degree in hospitality management or a related field is preferred.
- At least 2 years of experience in hotel operations, with a minimum of 1 year in a supervisory role.
- Strong leadership and interpersonal skills.
- Ability to work independently and make decisions under pressure.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and hotel management software.
Compensation: The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.
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