Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Australia Post. As a Retail Customer Service Officer, you will play a vital part in delivering exceptional customer experiences and providing top-notch service to our customers.
Key Responsibilities
- Provide excellent customer service and sales support to customers
- Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associate costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties, such as stocktaking and record maintenance
About You
We are looking for a friendly, enthusiastic, and reliable individual who is passionate about delivering exceptional customer experiences. You will need to have experience in customer service and/or cash handling, as well as be fit to lift up to 16kgs of mail regularly and stand for your shift.
What We Offer
- We invest in your growth and development through our values of trust, inclusivity, empowerment, and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing and recognise and reward you for your contribution to our success with Post Perks and more
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