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Executive Director of Hospitality Operations
2 months ago
At Travel + Leisure Co., we're on a mission to deliver exceptional experiences for our guests and staff. As a General Manager, you'll play a key role in driving the success of our Club Wyndham Airlie Beach resort.
This is a hands-on position that requires a hospitality professional with proven operational knowledge and experience. You'll be responsible for the daily operational success of the resort, interacting with Club Wyndham Owners, guests, apartment owners, all resort departments, vendors, the community, and the corporate office.
What You'll Bring
- You'll be a Customer Experience expert with a passion for creating personalized and memorable holiday experiences for our guests.
- Proven experience in leading and engaging a driven team to provide an optimal Customer Experience in a resort environment.
- Operational knowledge and experience in all hotel departments, with a strong focus on rooms divisions, revenue, and yield management.
- Ability to build strong relationships with key internal and external stakeholders, including Body Corporate.
- Proven experience in driving and achieving top-line revenue and bottom-line results.
- Eye for detail and an analytical mind.
- Ability to develop a budget and make sound decisions to ensure the hotel operates efficiently.
- Experience in the Sales and Marketing of accommodation.
- Strong Revenue Management skills.
- Effective leadership, organizational, and interpersonal communication skills.
- An open-door policy with the ability to train, coach, counsel, and develop employees.
- Ability to hold a Resident Letting Agent license.
Where You'll Begin Your Journey
Club Wyndham Airlie Beach offers a relaxed, tropical North Queensland atmosphere, with warm sea breezes and ocean views. As the gateway to the Whitsunday Islands, Airlie Beach is a beautiful mainland base for guests to explore the majestic marine playground, idyllic islands, and lush rainforests.
Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. We're an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [insert email].
