Service Operations Manager

1 month ago


KalgoorlieBoulder, Australia Epiroc Australia Pty Ltd Full time

At Epiroc Australia, we're committed to innovation and sustainability. We're seeking a Service Supervisor to join our Kalgoorlie Service Centre team.

This role offers a unique opportunity to make a valuable contribution to our successful Service Centre and team. As a Service Supervisor, you'll be responsible for promoting and maintaining a safe and compliant work environment, coordinating and supervising technicians to deliver exceptional service, and building sustainable relationships with stakeholders.

Key Responsibilities:

  • Promote and maintain a safe and compliant work environment
  • Machine rebuilds, midlifes, and PCR
  • J4 Projects
  • Coordinate and supervise technicians to deliver exceptional service
  • Build sustainable relationships with all stakeholders and provide exceptional customer service
  • Identify and coordinate employee training and development needs
  • Apprentice program management
  • Rock drill and component overhauls

Requirements:

  • Extensive multidisciplinary supervision knowledge and experience in an OEM environment
  • Relevant Trade Certificate
  • Planning and resource experience
  • Effective people management and leadership skills and experience
  • Excellent communication skills
  • Problem-solving ability and trouble shooting skills
  • Commitment to providing quality customer service
  • Ability to handle and work under pressure
  • Good report writing ability and proficient computer literacy

We're committed to safety, health, the environment, and quality. If you're a strong team player with a positive attitude and commitment to all areas of service operations, we'd love to hear from you.

As part of our recruitment process, we require a National Police Clearance, pre-employment medical, and drug and alcohol screen amongst other verification requirements.

What we offer:

  • Super on all hours worked
  • Company paid Income Protection
  • Unlimited career opportunities
  • Paid parental leave for primary and non-primary carers
  • Above NES long service leave
  • Years of service recognition awards
  • Training and mentorship opportunities

Epiroc Australia is part of a large global company that operates in 150 countries and employs over 13,000 people worldwide. We're an equal opportunity employer and encourage women, Aboriginal, Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.



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