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Customer Banking Specialist Relief

2 weeks ago

Newcastle, New South Wales, Australia Commonwealth Bank Full time
This is a Customer Banking Specialist Relief - NSW Newcastle Area role with Commonwealth Bank based in Newcastle, NSW, AU
== Commonwealth Bank ==

Role Seniority - junior

More about the Customer Banking Specialist Relief - NSW Newcastle Area role at Commonwealth Bank

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster  

Full Time Roster (38 hours per week)

Travel will be required for this role.

The successful applicant will join our relief team and support surrounding branches in NSW Newcastle Area up to East Maitland and the Morisset side of the lake.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist Relief based out of our Hamilton Branch, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

  • Support customers with enquiries, maintenance on accounts and process applications for credit products  

  • Complete Financial Health Checks to assess customers' financial needs and identify any changes  

  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

  • Excellent communication skills & the ability to articulate financial terms in a clear way

  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

What's Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.

With us, you'll help customers make the right financial decisions and achieve their dreams. 

If this role sounds like the perfect fit then we'd love to hear from you. Apply today

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 26/08/2025

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Engaging with customers
  • Supporting customer inquiries
  • Conducting financial health checks
Key Strengths
  • Customer service experience
  • Communication skills
  • Problem-solving skills
  • Financial knowledge
  • Retail experience
  • Interest in career development
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Commonwealth Bank not with Hatch.