Relief Banking Professional

2 weeks ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $100,000 - $120,000

Job Opportunity: Customer Banking Specialist Relief

Job Description:

As a key member of our team, you will be responsible for delivering exceptional customer service and support to customers in the Newcastle and Lake Macquarie area.

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
  • Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Key Responsibilities include:

Key Skills and Qualifications:
  • Proven experience delivering exceptional customer service ideally in financial services, retail or hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
  • A genuine interest in building a career with us and improving the financial wellbeing and lives of our customers

Benefits:

  • We're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples.
  • At our organization, you'll help customers make the right financial decisions and achieve their dreams.

Other Opportunities:

  • Travel will be required for this role.
  • Our organisation delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the public face of our organisation, our team has been serving local communities for over 100 years, with market-leading products, services and technology.

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