Customer Advisor, Leave and Relief

3 weeks ago

Newcastle, New South Wales, Australia NAB Full time
Customer Advisor, Leave and Relief - Singleton

NAB Newcastle, New South Wales, Australia

Overview

Join NAB as a Branch Customer Advisor in the Hunter Coast District, with home base in Singleton. You'll support NAB's Hunter Coast branches by being the first point of contact for customers, help identify the most suitable products and services, and promote self-service and digital banking options to make banking simple, easy and secure.

Responsibilities
  • Support NAB's Hunter Coast branches by being the first point of contact for our customers; putting them at the centre of everything you do.
  • Identify the most suitable products and services for customers, including account opening, unsecured lending and banking transactions.
  • Demonstrate Smarter Banking options (self-service and digital) to customers.
Hours and location

The Hours (Monday - Friday 30+ hours per week): The role hours are 9:00am – 4:30pm, Monday, Tuesday, Wednesday, Friday and 9:00am – 5:30pm on Thursday.

Your home branch will be Singleton but your skills and expertise will also be required to cover our Hunter Coast District branches – Charlestown, Erina, East Maitland, Glendale, Hamilton, Lakehaven, Muswellbrook, Nelson Bay, Raymond Terrace & Tuggerah, so a licence and transport are essential.

More focus on you

All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set up for success. We also offer:

  • Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
  • Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
  • Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
  • For more information on NAB Colleague Benefits and Perks visit our website.
Responsibilities (daily)

Each day, you'll go above and beyond to:

  • Support NAB's Hunter Coast branches by being the first point of contact for our customers; putting them at the centre of everything you do.
  • Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
  • Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.
What we're looking for
  • A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
  • A team player with a keen eye for detail ensuring every transaction is efficient and accurate
  • Customer centric thinking and an appreciation for inclusion and the diversity of our customers
  • No banking experience required – Full training provided

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and adjustments, please contact the NAB Careers team via nab.careers@nab.com.au (reference job number). Unsolicited CVs from agencies will not be accepted.

Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Banking

Note: Referrals increase your chances of interviewing at NAB.

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