Unlock Your Potential as a Customer Banking Expert

1 week ago

Newcastle, New South Wales, Australia beBeeCareer Full time $90,000 - $110,000

**Delivering Exceptional Customer Service**

 

As a key member of our Retail Banking Services team, you will play a vital role in delivering a seamless banking experience to our customers. With over 100 years of serving local communities, we have built a reputation for providing market-leading products, services, and technology.

Our customers rely on us at all stages of their lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us means you'll positively impact our customers' lives, being there for them when they need us.

As a Customer Banking Specialist, you will:

  • Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Educate and demonstrate our in-branch technology and digital banking options to customers.
  • Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture.

Key skills and qualifications include:

  • Experience in delivering exceptional customer service, ideally in financial services, retail, or hospitality.
  • Excellent communication skills & the ability to articulate financial terms in a clear way.
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Able to work in a busy, commercially driven environment.
  • A genuine interest in building a career with our organization.

We're committed to making finding your dream job as easy as possible. If you require additional support, please contact our HR Direct team.

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