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Account Manager

2 weeks ago

East Arm, Australia Team Global Express Full time
This is a Account Manager role with Team Global Express based in East Arm, NT, AU
== Team Global Express ==

Role Seniority - mid level

More about the Account Manager role at Team Global Express

About the Role

Team Global Express is seeking an experienced Account Manager to join our high-performing Sales team located at Berrimah, Northern Territory. This role is ideal for someone who excels in building client relationships, driving business growth, and delivering outstanding service.

As an Account Manager, you will be responsible for managing and growing a portfolio of existing clients. You will act as the main point of contact for your customers, ensuring their needs are met, identifying opportunities for upselling and cross-selling, and collaborating across departments to deliver a seamless customer experience. Your focus will be on improving client satisfaction, increasing revenue, and reducing churn by providing strategic and operational support.

Key Responsibilities

  • Build strong, multi-level relationships with clients across various industries.

  • Develop and execute account growth strategies aligned with customer objectives.

  • Conduct regular customer reviews and deliver tailored business insights.

  • Collaborate internally to resolve service issues and improve customer experience.

  • Identify opportunities to cross-sell and expand service offerings across business units.

  • Monitor account performance and manage forecasting through CRM tools.

  • Support the reduction of disputes, credit notes, and customer churn.

  • Stay informed on industry trends, client initiatives, and compliance updates.

  • Advocate for your customers internally and lead strategic solutioning efforts.

 About You

You will be a commercially minded professional with a background in sales or account management. You'll have strong communication and problem-solving skills, and the ability to work cross-functionally to support customers and deliver results.

You'll ideally bring:

  • Minimum 3 years' experience in a client-facing sales or account management role.

  • Experience working with large or complex accounts, ideally in logistics or transport.

  • Strong analytical skills and Excel proficiency.

  • Confidence in preparing and delivering presentations and business reviews.

  • Tertiary qualifications in Business, Sales, Marketing or a related field (preferred).

  • Valid driver's licence.

What We Offer

  • A supportive, inclusive, and high-performing team environment

  • Opportunities for growth and professional development

  • Competitive salary and benefits

  • The chance to work with some of Australia's leading brands

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

  • Competitive salary above industry standards

  • Upskilling, training, mentoring and more to support your career development journey

  • Fun and practical employee perks and discounts

  • Flexible work, including work from home

  • Inclusive parental leave policy that supports all parents & carers

  • Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

  • When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

  • During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

  • TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Team Global Express team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Building relationships
  • Executing growth strategies
  • Conducting customer reviews
Key Strengths
  • Client relationship management
  • Account growth strategies
  • Analytical skills
  • Presentation skills
  • Logistics knowledge
  • CRM proficiency
Why Team Global Express is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Team Global Express not with Hatch.