Customer Service Officer

4 weeks ago

City of Melbourne, Australia Australian Red Cross Lifeblood Full time

Overview

We are seeking a Customer Service Officer to join our team at our Melbourne Processing Centre in VIC. In this role, you will provide excellent customer service to support the timely distribution of life-giving blood and products to Approved Health Providers while maintaining a commitment to all quality, safety and regulatory requirements.

Responsibilities

- Receive and confirm orders from Approved Health Providers

- Provide excellent customer service over the phone and via email for management of customer queries and feedback

- Liaise with medical and scientific stakeholders to ensure accurate and timely delivery of orders

- Input orders and logistical information efficiently into systems for further processing and fulfilment

- Escalate all issues that result in deviation from the work schedule or standard work processes

- Maintain a high commitment to quality systems, quality control measures and applications

Qualifications

- Prior experience in customer service roles & passion to deliver it

- Ability to undertake routine and repetitive work with close attention to detail

- Collaborative with a strong sense of teamwork

- Ability to follow and perform standardised work processes in a fast paced environment

- Excellent verbal and written communication skills

- Technical and digital aptitude

Shift Timings

- Monday to Friday - rotating early, mid and late shifts (usual rotation is across a 5-week span)

- Early shift is rostered as 05:30 or 06:00 start, to 13:30 or 14:00 end

- Mid shift is rostered as 10:30 start, to 18:30 end

- Late shift is rostered as 13:30 start, to 21:30 end

Benefits and Wellbeing

We place our employees' well-being at the forefront and celebrate diversity. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we support all our people. Benefits include:

- Ability to purchase additional annual leave

- Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment

- 14 weeks paid parental leave - no waiting period for either parent

- Dedicated employee assistance program – Sonder, available 24/7 via mobile app

- Plus, many more

Application

Is Lifeblood your reason? Apply NOW

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, please contact Rashmi Malhotra at rmalhotra@redcrossblood.org.au.

Please note: applications sent directly to this email address cannot be accepted. This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.

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