Customer Service Officer

6 days ago

City of Hawkesbury, Australia YMCA NSW Full time

**Date**:28 Apr 2025

**Location**: Hawkesbury, AU

**Company**:YMCA NSW
- **Be a part of creating great experiences for members of our community**:

- **Provide first class service to all members and guests**:

- **You will be the first and last person our members see in our facility**

You must be able to work in variety of shifts across varying hours. Weekdays 5:15am - 9pm and Weekends 7:45am - 6pm. 5 to 15 hours a week.

Our customer service officers are passionate about creating awesome experiences and building strong relationships within the community at Hawkesbury.

**About the role**
- Working a flexible roster across 7 days, Customer Service Officers act as the first point of contact for our customers.
- You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required.
- The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.

**About you**

You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior customer service and admin skills along with your ability to build rapport with people will see you excel in this role

**You will also come with the following**

Current CPR certificate

First aid certificate

Previous experience in administration/customer service role (desirable)

**Recreation**

Our Recreation Team is a close-knit community of energetic people-people, with a passion for staying active and helping others. From our Duty Managers and Customer Service Officers, to our Instructors and Coordinators, the team are responsible for transforming our 18 Recreation Centres into warm, inclusive and safe spaces - providing access to health, fitness and recreation opportunities for those who need it most. As part of The Y family, you’ll be responsible for the care and wellbeing of vulnerable and underprivileged young people, always acting with integrity and respect to provide fun and meaningful experiences, safely. We’ll reward you with perks like flexible hours and free facility membership, and support you to build valuable people, leadership and life skills - all while you make a difference to your community.

**Who What Y?**

The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 18 recreation centres, 47 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW - and fund our diverse range of enriching community programs.

We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.

**Commitment to Safeguarding

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