Sales Support Representative

1 week ago

City of Melbourne, Australia Caterpillar Financial Services Corporation Full time

Overview

As a Sales Support Representative you will be primarily responsible for providing administrative and sales support functions to assist the sale of our financial products via our own dedicated sales force or through the Cat dealer network.

Responsibilities

- Completing customer applications and preparing finance documents within an origination system
- Providing superior support to sales reps and our customers as they make phone and email enquiries
- Ensuring data accuracy whilst working in a fast paced environment
- Continuously learning and making recommendations to improve existing processes to increase velocity

What you will bring to the team

Working in a fast paced environment and amongst a dedicated and committed team, you must demonstrate a high attention to detail and have exceptional organisational skills. Your strong customer focus and team-orientated attitude will ensure you build sound relationships to facilitate the accomplishment of work goals.

Key Skills Required

- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service "value" and to differentiate support offerings that address clearly understood customer needs.

Desired Skills and qualifications

- Excellent written and verbal communication, interpersonal and listening skills
- Degree or relevant work experience in finance/accounting/marketing/sales
- Experience working with CRM systems and Intermediate Microsoft Office skills
- Commitment to quality and high attention to detail are essential skills

Additional Information

- This position requires the successful candidate to work full-time in our Tullamarine office.

Posting Dates

September 25, 2025 - October 2, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Not ready to apply? Join our Talent Community.

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