Administration Officer

Administration Officer - Day Procedure Unit

Apply now Job no: 504125
Work type: Casual
Location: South Brisbane
Categories: Administration

About the role

The Mater Hospital Administration team has a casual opportunity available for an experienced Administration Officer to join their team working in admissions and patient contacting across Mater Hospital Brisbane Day Procedure Unit.

This position is a combination front and back of house Administration Officer, and your role will involve, but not be limited to:

- Providing Exceptional Customer Service to patient and clients

- Outbound calling to patients to update their demographics, confirm attendance, and address any queries.

- Focus on improving patient engagement and implementing strategies to increase response rates for outbound communications.

- Processing patient admissions, transfers and discharges and the preparation of clinical forms

- Providing administrative support to clinical staff

- Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures. Maintaining accurate, current and accessible files, including maintenance of records of relevant meetings and discussions

- Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of the senior management

- Provide administrative assistance to other senior staff and others as requested

- Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined

About you

- Experienced in providing medical administration support would be highly desirable

- Strong time management and organisational skills

- Previous experience in outbound phone communications role highly desirable

- Strong computer skills including competence in using Patient Administration systems (or the ability to quickly learn new systems)

- Excellent customer service and interpersonal communication skills

- Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment

- Ability to be available for all shifts across a 5 day working week between the hours of 6am to 7pm

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare , education , fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits

- Grow your career with access to industry-leading training and professional development through Mater Education

- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams

- Access a range of health and wellbeing services with a corporate discount on private health insurance

- Exclusive discounts across dining, retail, travel, accommodation (just to name a few)

- Stay active with unlimited access to discounted gyms via the Fitness Passport program

- Convenient, discounted on-site parking

- Enjoy great food with reduced prices at our campus cafés and coffee spots

- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Thursday 30 th October 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Advertised: 16 Oct 2025 E. Australia Standard Time
Applications close: 30 Oct 2025 E. Australia Standard Time

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