Administration Officer

Overview

Join the Pine Rivers Administration Team to provide high-level administrative support that helps our clinicians deliver exceptional patient care. You'll be the first point of contact for patients and staff, coordinating appointments and ensuring every interaction reflects Healthscope’s Values – We Care; We’re a team; We Strive; We do.

Key Responsibilities

- Managing patient admissions

- Delivering excellent customer service in person, over the phone, and via email

- Performing Health Fund Checks / Medicare DVA as required

- Managing the collection of excesses / co-payments

- Maintaining accurate patient records and performing billing or reporting functions as required

- Prioritising tasks and deadlines in a fast-paced clinical environment

- Supporting our team by identifying opportunities to enhance service delivery

About you

We're looking for a proactive and compassionate team player who thrives in a dynamic healthcare environment. You'll demonstrate a commitment to quality service, patient safety, and collaboration.

You will bring

- Proven administrative experience in a busy, customer-focused environment

- Excellent interpersonal, written, and verbal communication skills

- Strong computer literacy and high data accuracy across multiple systems

- Sound organisational and problem‑solving skills with the ability to manage competing priorities

- A positive, respectful approach when working with diverse teams and clients

- Flexible to work a variety of shifts

- Demonstrated knowledge in Eftpos systems

- Computer skills in MS Office (Outlook, Word and Excel)

- Previous Administration experience (desirable)

What we can offer you

- We offer a family‑friendly work environment that supports you in making the most of Queensland's laid‑back lifestyle

- We want to empower you to build a long‑term career, with countless opportunities to learn and grow, no matter your role

About us

Located on the bank of the South Pine River in Strathpine, our 70‑bed mental health facility provides comprehensive inpatient and day programs for our Queensland community. As a leading provider, we specialise in addiction, bipolar and depressive disorders, mood disorders, OCD, PTSD and complex PTSD management, psychosis and chronic pain management. We also deliver specialised therapies in EMDR, TMS, Esketamine and ECT.

Why Healthscope?

We care about your career at Healthscope. No matter where you go within our community of care, you’ll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow. Our people are at the heart of our organisation – every day they make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day. We are the only national private hospital operator and healthcare provider in Australia, with over 19,000 highly experienced people working across a range of roles and specialisations. Supported by some of the best doctors in the nation, we come together to strive for better, sharing learnings, supporting each other, celebrating successes and facing challenges together.

Joining us opens the door to endless opportunities.

We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish. Come and be the difference in our patient's lives.

For further enquiries: Anne‑Maree Branney – Administration Manager – 07 3881‑7208

To Apply: Please click on the 'Apply' button below to be taken to our online application form. Please include a cover letter and your CV long with the contact details of 2 professional referees.

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