Workforce Planning Specialist
5 hours ago
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
Are you a master of rosters, a data-driven decision maker, and passionate about optimising workforce performance? Reporting into the Workforce Planning Lead, Medibank is looking for a Workforce Planning Specialist to help us deliver exceptional customer experiences in the moments that matter most.
A key part of this role will be to collaborate closely with our forecasting specialists and frontline leaders to create and manage rosters, balance real time resourcing against incoming demand and identify insights and trends that support continuous optimisation.
What You’ll Do:
- Work in partnership with specialised teams across multiple channels (Voice, Digital, Face-to-Face).
- Facilitate daily cadences with team leaders to report on performance and discuss insights.
- Build and optimise rosters that align with service level targets and enterprise agreements.
- Monitor real-time performance and provide actionable insights.
- Collaborate with Forecast Leads and Channel Leaders to ensure optimal staffing.
- Analyse data trends to drive continuous improvement.
- Support reporting automation and integration with payroll systems.
What You Bring:
- Expertise in Workforce Management principles and scheduling software.
- Strong analytical mindset and attention to detail.
- Experience with Genesys platforms and outbound dialler tools preferred.
- Excellent communication and stakeholder engagement skills.
- A proactive, collaborative, and adaptable approach to change.
- Experience in managing multiple channels of communication (omni channel).
- Ideally working in a similar role in Banking, Telco or the Insurance industry.
Imagine working with us
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.
Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.
For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/
Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.
#J-18808-Ljbffr
-
▷ Urgent! Workforce Planning Specialist
3 weeks ago
City of Melbourne, Australia Amer Sports Full timeIf you haven’t heard of Amer Sports before, you’ve definitely heard of our internationally recognised brands including Wilson, Salomon, Arc’teryx, and Atomic. Our brands specialise in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the...
-
Melbourne, Australia Cbus Full timeSpecialist - Workforce Planning, Forecasting & Scheduling About Cbus Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an...
-
Workforce Planning
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeTake on a new challenge at a energy infrastructure based in Melbourne CBD - 12 month FTC $120K-125K base **Your new company** An exciting, commercially focused private sector company with offices in Southbank are looking for an experienced and enthusiastic Workforce lanner to join their hard working, collaborative team. **Your new role** Joining a team of...
-
City of Melbourne, Australia National Australia Bank Full time- Make an impact to NAB’s Customers and Colleagues - Be part of this growing team delivering on key priorities to shape a future ready workforce at NAB - Drive simplification and velocity in delivery through your disciplined execution focus Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our...
-
Workforce Planning Manager
1 week ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Workforce Planning Advisor, Workforce Strategy
2 weeks ago
Melbourne City Centre, Australia Department of Health Full time***: The Workforce Planning Advisor is a key member of the Workforce Strategy and Reform team. The Workforce Strategy and Reform team has overall responsibility for the development of a long-term whole of health workforce strategy and lead multi-disciplinary workforce projects in new areas. We are looking for an experienced Workforce Planning Advisor to...
-
Consultant - Workforce Planning
1 week ago
Melbourne City Centre, Australia NAB Full timeConsultant - Workforce Planning - Job number: 798816 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Business Analysis - Category: Data & Analytics **Show More** - Work type: Permanent Full time - Closing at: Mar 14 2025 - 23:55 AEDT **Favourite** - **Bring your experience in Workforce Management to...
-
Workforce Planning Manager
1 day ago
Melbourne, Australia McMillan Shakespeare Full timeAt Plan Partners, we’re passionate about empowering people living with disabilities to bring their NDIS plans to life. As a leading provider of plan management and support services, our purpose is simple: to help our customers focus on what matters most—living the life they want. We’re seeking an experienced Workforce Planning Manager to optimise our...
-
Workforce Planning Manager
1 week ago
Melbourne, Australia Gallagher Full time**About the Role** As a workforce planning manager, you will manage workforce data for the Victorian Operation, coordinate onboarding and offboarding timing and activities, and support teams with workforce management and planning to maximize Gallagher Bassett’s Performance. **Your responsibilities will include**: - Managing day to day workforce data for...
-
Workforce Planning Lead
5 days ago
Melbourne, Australia Tandem Partners Full timeWith over $20bn infrastructure assets across Australia, this is a diverse and multi-faceted ASX listed business. With a growing team footprint across Australia covering many different projects and professions, a strategic workforce plan is essential to ensure continued effectiveness for customers and commercial outcomes. Reporting to the Head of Talent...