▷ Urgent: Administration Coordinator

7 days ago

City of Melbourne, Australia South East Melbourne Primary Health Network Full time

Overview

Administration Coordinator at Toorak Village Medical Centre

Job type: Administration Coordinator

Practice name: Toorak Village Medical Centre

Location: Toorak

Phone: 03 9826 8811

Hours: Negotiable

Responsibilities

- Greet patients and other callers in a courteous and efficient manner.
- Answer the telephone promptly and courteously.
- Make appointments for patients following set procedures.
- Issue patients invoices/receipts and bulk bill as required.
- Enter and update patient registrations and patient Notes in computer.
- Deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
- Deal with emergencies when necessary, following set procedures.
- Transfer test result calls to nurse or take messages.
- Take prescription requests.
- Attend to account queries if possible or refer problems to Practice Manager.
- Exercise confidentiality in regard to patient care and all aspects of the practice.
- Ensure abnormal result policy is adhered to.
- Maintain reception area in a tidy and welcoming manner.
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and sufficiently stocked.
- Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
- Assist doctors and nurses by making phone calls, photocopying etc.
- Check and handle internal emails.

Qualifications

- Australian working rights.
- Strong customer service skills.
- Capacity to work within a team environment.
- Previous medical administrative experience is preferred but not essential.

About the practice

Toorak Village Medical Centre is a general practice that has been a part of the local community since 1991. We are a friendly and enthusiastic group of doctors and staff who are committed to excellence, service, and a modern approach to our patient/'s health and well-being. This role requires a patient-focused approach to service provision and genuine empathy and interest in our patient/'s needs.

We offer a highly competitive hourly rate, are conveniently located in inner Melbourne with easy access by public transport and have a strong team dynamic and flexible hours.

While the Australian Government Department of Health has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.

SEMPHN acknowledges the Bunurong and Wurundjeri peoples of the Kulin Nation, the Traditional Owners and Custodians of the lands, waters, and skies in which we work. We pay our respects to their Elders past and present. We also acknowledge all First Nations peoples with whom we work. Sovereignty was never ceded

South Eastern Melbourne Primary Health Network | All Rights Reserved

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