Compliance Support Officer

The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco’s heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.

Job Description

This role sits in the Health and Compliance Services branch and is responsible for administering the City's infringement processes, performing administrative and clerical duties and providing quality customer service.

The key responsibilities of this role are to:

- Prepare correspondence and reports as required

- Collate and compile statistical information

- Assist with reconciliation of the infringement database

- Ensure all corporate documents are processed through the City's records keeping system

- Process parking permit applications

- Maintain private property parking register contracts

- Manage and administer the impounded vehicles records and processes

- Respond to litter complaints

- Respond to phone and customer service counter enquiries and complaints

- Liaise and provide advice to internal and external customers on relevant acts and local laws

- Process infringements as per procedure

- Conduct Department of Transport searches to obtain vehicle owner details

- Respond to infringement appeals

- Complete infringement withdrawals from Authority and the Fines Enforcement Registry

- Conduct any other duties as assigned as reasonably related to the position

- Well developed customer service and communication skills.

- Sound interpersonal and conflict resolution skills.

- High level of organisational skills

- Demonstrated ability to participate within a team environment.

- Experience in a similar administrative role.

- Basic ability to interpret the relevant acts and legislation, and associated technical documents

Salary package:

In line with theCity of Subiaco Inside Staff Industrial Agreement 2025,this position is classified as a Level 4 and the salary range is$74,220.64 to $84,667.44 per annum, exclusive of superannuation.

Working for the City of Subiaco:

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

- Up to 5 weeks' annual leave plus the option to accrue time in lieu.

- Sustainable travel allowance/parking permit.

- Free membership to Lords Recreation centre.

- Superannuation co-contributions.

- 24/7 employee assistance programme

- Learning and development opportunities.

- Novated lease and salary packaging options.

Application process:

To apply for this position, please click Apply or alternatively Apply with Seek to submit your application. You will be asked to upload a CV and a cover letter to support your application. If you would like to receive a full PDF copy of the position description, please send your request torecruitment@subiaco.wa.gov.au , referencing this position title.

To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the job role and is a true and accurate reflection of your experience and skillset.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

The closing date for applications is 4 December 2025. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you submit an application as soon as you are able.

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