Customer Support Officer

Overview

Division: Professional Standards, Regulation & Legal

Position No: Pool Ref COM34225

Work Type: Fixed Term - Full Time, Permanent - Full Time

Location: Perth

Closing Date: 2025-10-22 4:00 PM

The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

The Professional Standards, Regulation and Legal Division exists to ensure the Department is enabled and nurtured to be effectively governed and risk-managed with high levels of professional standards and integrity, and meets our legal and ethical obligations to clients, the Government, Ministers, stakeholders and taxpayers. Division also upholds the highest ethical and professional standards. Protecting interests and people within the areas of Child Safety, Community Housing and Disability Services. Working to assess applications, monitor, investigate and audit compliance and build capability through community engagement.

Working with Children Screening Unit sits within the Professional Standards, Regulation and Legal Division and exists to safeguard children through the ongoing collection and assessment of information that is relevant to whether a child may be exposed to a risk of harm if an individual is engaged in child-related work.

The Opportunity

Do you enjoy guiding people through important processes, solving problems with empathy, and delivering clear, solution-focused support? In this role, you will be the first point of contact for members of the community accessing the Working with Children Screening Unit’s services. You will assist with applications, online services, and pre-screening activities - all while contributing to creating a safer environment for children.

As a Customer Support Officer, you will be responsible for:

- assisting members of the community to understand their obligations under the Working with Children (Screening) Act 2004 (WWC Act),
- identifying, understanding and resolving customer support issues in relation to application processes, online services and related matters,
- liaising with and informing stakeholders regarding processes and requirements to comply with the WWC Act within an environment of child safeguarding,
- assisting the Business Support Team to provide a quality customer service.

The attached Job Description Form (JDF) provides more information about the position.

For further information we encourage you to contact Charli Clarke, Customer Support Coordinator, on 6414 3855.

There is currently (1) permanent position available for filling later this year.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies that arise within the next 12 months across the Department of Communities.

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

- A current resume/CV.
- A 2-page written application addressing all the Essential Work Related Requirements (Selection Criteria) as stated on the JDF.

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Ashik Ahmed via email on HRRecruitment@communities.wa.gov.au. Please provide Job Title & Position Number in the subject line as reference.

We can also be contacted via the National Relay Service on the following numbers:

- SMS relay - 0423 677 767
- TTY/voice calls - 133 677
- Speak & Listen - 1300 555 727

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here .

Equity and Diversity

The Department of Communities embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women and youth.

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Ashik.

Applicants who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments:

- Application Form
- Information for Applicants
- JDF - Customer Support Officer (WWC Screening) - Generic - L2

You can view and print these PDF attachments by downloading Adobe Reader.

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