▷ [Apply in 3 Minutes] Group Claims Consultant

Group Claims Consultant

Zurich is a leader in the insurance industry, recognized as a Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025. Zurich Australia is on a journey towards a brighter future focused on career, wellbeing, and our customers and the planet. If you’re eager to be part of a values-driven global organisation that’s experiencing growth and transformation, and you share our commitment to making a tangible difference and building a sustainable future for our people, customers, communities, and the planet, then keep reading

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

Responsibilities

As a Group Claims Consultant, you will manage and assess Life Risk Disability (Group) claims, delivering fair, timely outcomes that protect and support our members’ wellbeing. You’ll interpret medical and allied health reports, apply knowledge of the Life Insurance Act and relevant Codes, and maintain strong relationships with employers, trustees, brokers, treating practitioners, and rehabilitation providers. Reporting to the claims team manager, you will work within a collaborative, customer centric environment to meet SLA targets, drive continuous improvement, and escalate complex cases with sound judgment and compliance.

Important to your success – let’s grow together

- Experience managing end-to-end life insurance claims, Income Protection (IP) and Total & Permanent Disability (TPD) experience advantageous.
- Proven ability to interpret clinical, allied health and medico legal reports and incorporate medical, vocational and policy considerations into decisions.
- Experience working with rehabilitation providers and designing/implementing return to work plans or vocational assessments.
- Strong stakeholder management experience with employers, trustees, brokers, treating practitioners, and external service providers.
- Track record of meeting SLAs, quality standards and regulatory requirements in claims handling.
- Experience preparing clear written determinations and sensitive customer communications with an empathetic tone.
- Familiarity with relevant legislation and industry codes including LICOP (Life Insurance Code of Practice), PYS (Protecting Your Super) / PMIF (Putting Members’ Interests First), and Transfer Terms.
- Competence using claims management systems, case management tools and MS Office; experience with data analysis/Power BI or Excel for reporting is advantageous.

Belong. Zurich is here to support you

There are many reasons Zurich is a great place to be and the right choice for you, including:

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, including a AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup.
- Grow and thrive in your career with our training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Global mobility opportunities across more than 200 countries.
- Volunteer and work in our Green Star rated offices (when in the office) and dress for your day; we plant a tree for every new employee.
- Various employer of choice awards/memberships including WGEA; Family Inclusive Workplace; Gold AWEI Employer; Pride in Diversity.

Zurich is an equal opportunity employer. We are committed to a recruitment process that is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure

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