Claims Consultant

3 days ago

Sydney, Australia Marsh Full time

**Claims Consultant**

**What can you expect?**

An opportunity has arisen for a Claims Consultant to join our NSW Public Sector claims team, based in Sydney. This role is integral to the delivery of claims management services to Statewide Mutual Scheme Members. You will handle a portfolio of general insurance claims for Local Government clients, with a focus on liability claims.

More specifically, you will be responsible for:

- End to end management of a portfolio of complex, high value Public Liability, Professional Indemnity, Councilors and Officers and Fidelity Guarantee claims
- Accurate reserving, claims investigation, managing claims costs, negotiating with a variety of third parties
- Building and maintaining rapport with existing clients on both claims and in educational presentations (Forums and Seminars)
- Building and maintaining relationships with internal and external stakeholders such as brokers, underwriters and reinsurers

**What is in it for you?**
- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Work in a highly regarded team with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:

- ** Client and Broker Service**
- Meets service levels set out in Client Service Agreement or Claims Unit standards.
- Responds to queries from clients and brokers.
- Prepares routine and ad hoc reports including claims trends analysis; prepares quarterly and/or annual claims reviews; attends client meetings.
- Conducts training for clients as required.
- ** Claims Administration**
- Data entry of incident reports and processing of other claims related information in Clearsight;
- Prepares and sends routine correspondence and other documents using Company templates;
- Prepares invoices as required for under-deductible accounts.
- ** Claims Advisory**
- Drives the settlement negotiation process and negotiates on behalf of client;
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.

**What you need to have**:

- Extensive knowledge and minimum 2-5 years’ experience in liability insurance, particularly public liability, products liability and professional indemnity classes.
- Tertiary Qualifications in Law or Business (Insurance) (Bachelor level as a minimum)
- Thorough knowledge of the _Civil Liability Act _and common law principles.
- Previous experience working with Local Government will be highly regarded
- Excellent client communication and influencing skills
- Ability to prioritize and organize
- A strong customer service approach and ability to develop and manage positive client business relationships.

**What makes you stand out?**
- Dynamic with previous client facing experience
- The ability to remain calm under pressure and be able to work flexibly when required

**About Marsh**:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their sex, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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