Claims Consultant

19 hours ago


Newcastle City Council, Australia Pacific International Insurance (AUNZ) Full time

About Us
At PD Pet AU, we are dedicated to providing our policyholders, partners, and communities with soft landings during life’s most challenging moments. With a strong portfolio of direct brands and a focus on customer care, we’re proud to deliver support with empathy and expertise.

About the Role
We’re seeking a Pet Claims Consultant to join our Claims team. In this customer-facing role, you’ll work directly with pet owners, veterinarians, and stakeholders to ensure claims are processed accurately, efficiently, and with compassion. From lodgement to closure, you’ll be part of a team that makes a real difference for people and their pets when they need it most.

About the role…

- Assessing, processing, and managing pet insurance claims in line with policies and guidelines
- Reviewing veterinary reports and invoices to determine eligibility and coverage
- Communicating empathetically with pet owners, keeping them informed and supported throughout the claims process
- Liaising with veterinarians and clinics to gather essential information
- Identifying and reporting potential fraudulent activity
- Maintaining accurate records and ensuring compliance with policies, procedures, and regulations
- Contributing to continuous improvement initiatives within the claims team

About you…

- Experience in insurance claims or financial services
- Strong understanding of veterinary medical terminology, procedures, and diagnoses
- Excellent communication skills, both written and verbal, with the ability to show empathy and build rapport
- High attention to detail and strong analytical skills
- Ability to prioritise tasks and manage competing deadlines
- Confidence using data entry systems and office applications
- Negotiation and investigative skills, particularly with customers and service providers

Why Join Us?
At PD Pet AU, we believe our people are at the heart of what we do. We’ll support your growth with clear objectives, ongoing feedback, and opportunities to develop your skills. You’ll join a collaborative, values-driven team where empathy, integrity, and professionalism guide our work every day.

If you’re passionate about pets and want to combine customer care with claims expertise, we’d love to hear from you.

Apply now to bring your skills to a role where you’ll make a meaningful difference. Get in touch with Georgi Evans for more information on (02) 4047 3925 Georgi.Evans@pacificins.com.au

#J-18808-Ljbffr


  • Claims Consultant

    3 days ago


    Newcastle, New South Wales, Australia PD Insurance Australia Full time $60,000 - $90,000 per year

    About UsAt Pacific International Insurance, we are dedicated to providing our policyholders, partners, and communities with soft landings during life's most challenging moments. With a strong portfolio of direct brands and a focus on customer care, we're proud to deliver support with empathy and expertise.About the RoleWe're seeking a Pet Claims Consultant...

  • Claims Consultant

    6 days ago


    Newcastle, Australia Insurance Australia Group Full time

    **The Role** We have exciting permanent opportunities for **Claims Consultants** to join our Property Claims team in Newcastle. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure...

  • Claims Consultant

    6 days ago


    Newcastle, Australia IAG New Zealand Full time

    **The Role** We have exciting permanent opportunities for **Claims Consultants** to join our Property Claims team in Newcastle. You will be a great first point of contact for customers calling to enquire about their property claims. The diverse and interesting role will see you utilise your customer service and relationship building skills to ensure...


  • City of Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

    Overview Are you a detail-oriented professional with a legal background and claims experience? Our client is seeking a Liability Claims Consultant to join their team in Melbourne CBD. This is an exciting opportunity for someone looking to advance their career in claims management while working in a supportive and collaborative environment. About the...


  • Melbourne City Centre, Australia B & K Consulting Full time

    **Our Client** - Our client is a highly respected insurance brokerage that’s looking to bring on an experienced property claims consultant into their growing team. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about supporting clients through the end-to-end claims process—particularly across strata,...


  • North Sydney Council, Australia Zurich Insurance Full time $120,000 - $180,000 per year

    A new transformational adventure awaits you…How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in...


  • North Sydney Council, Australia Zurich Insurance Full time $120,000 - $180,000 per year

    A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a...

  • Claims Consultant

    2 weeks ago


    North Sydney Council, Australia Zurich Financial Services Australia Full time $80,000 - $120,000 per year

    Company description: Zurich is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large...


  • Melbourne City Centre, Victoria, Australia Hays Full time $65,000 - $85,000 per year

    Your new company This is a large, Australian-based insurance brokerage that is looking to recruit a claims consultant/assistant for their Melbourne office. The business are known to be professional and highly commercial, offering strong opportunities for career development, and an interesting and complex workload. This role also offers strong career...


  • North Sydney Council, Australia Zurich 56 Company Ltd Full time

    Overview Principal Claims Consultant – Group Insurance Zurich is a Forbes 2024 World’s Best Employer and Fortune’s World’s Most Admired Companies for 2025. Zurich is a leader in the insurance industry and is focused on providing a brighter future for its people, customers, communities, and the planet through growth, wellbeing, and digital...