Technical Product Support

1 week ago

Perth, Western Australia Bridgestone Earthmover Tyres Pty Ltd Full time
Overview

Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.

Our OTR (Off The Road) Tyres are manufactured specifically to customer requirements selecting from BMSA's broad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load & operating variables. Bridgestone tyres are supported by a range of products & services including iTrack tyre pressure & temperature monitoring as well as wheel/rim supply & repair.

Our mission: Serving Society with Superior Quality

We seek a recent graduate to fill a Technical Product Support (Field Engineer) position in our Perth Branch servicing our customers across WA, NT & SA.

The Benefits

- Competitive salary & career development within the global Bridgestone business
- Fully maintained company vehicle available for private use also
- 5 days extra leave every year after 2 years of employment
- An extra 5 days leave as a one off at each 5 year employment milestone
- Health checks / free flu shots
- Product discounts on Bridgestone Tyres
- Additional benefits & staff discounts

The Role

- Promote Bridgestone OTR tyres, iTrack & BMSA related products/services to existing & potential customers
- Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements
- Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
- Troubleshoot technical & operational issues for customers & BMSA personnel
- Identify new product & product improvement opportunities for OTR tyres or iTrack
- Plan, organise, conduct & summarise field trials of new & current products including tyres or iTrack
- Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties
- Develop & maintain a database to improve market intelligence
- Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales
- Initiate & implement process improvements & automation

About You - Essential

- Tertiary qualifications in engineering or similar discipline
- Experience or exposure to technical support within OTR tyres or heavy industry
- Demonstrated ability to analyze problems, think critically & provide effective solutions
- High level data analysis and manipulation skills
- Strong commitment to safety of yourself & others
- Patience & flexibility for frequent travel (25-40%)
- A valid driver's licence
- Current work rights in Australia

About You – Preferred

- High level ability in Excel, PowerBI & other analytical tools
- Exposure to RAD (Rapid Application Development) methodology, Python coding & other capabilities

Join BMSA and kick start your professional journey within a global icon

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