Regulatory Services Officer

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

We are seeking a dedicated and community-focused Regulatory Services Officer to join our Investigations team. In this frontline compliance role, you will work to uphold Council regulations by investigating and enforcing a wide range of local and state legislation. From managing animal control to investigating illegal dumping, your work will directly contribute to the safety, health and amenity of our city.

Duties will include but not be limited to:

- Educate and enforce compliance under the Companion Animals Act

- Investigate illegal dumping, noise complaints, parking breaches, and environmental violations

- Monitor commercial footway use, unauthorised use of parks, and unattended vehicles

- Issue directions and orders, prepare court evidence and attend hearings

- Collaborate with internal teams and external agencies to resolve community issues

- Operate under a rotating 7-day roster, including weekends and evenings

- Provide high-level customer service and respond to public complaints and incidents

For a full list of duties, click HERE to review the position description.

You will have

- Certificate IV in Regulatory Compliance or equivalent experience in investigations

- A current Class C Driver’s Licence

- Strong knowledge of relevant Acts and Council policies

- Proven experience preparing evidence and appearing in court

- Excellent written and verbal communication skills

- High resilience, sound judgement, and strong time management skills

- Ability to work well in a high‑pressure, team‑based environment

Desirable

- Experience in animal handling, environmental health/compliance, or local government.

- First Aid certification and multilingual skills are also advantageous.

The salary for this opportunity starts at $82,701 (Grade F, Step 1) plus 12% super.

Click HERE to access salary information for all steps within the designated Grade.

What’s on offer

- A permanent full-time opportunity within the Investigations team

- Diverse and meaningful work improving community safety and wellbeing

- Supportive team culture and strong professional development focus

- Access to wellbeing programs and Local Government employment benefits

For more information, please contact Nasi Laveta – Team Leader Investigations at nasi.laveta@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a:

- Resume; and

- Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close 12 November 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.

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