[11/10/2025] Business Support Manager

3 days ago

Council of the City of Sydney, Australia Payworx Full time

Full-Time role
Are you someone who thrives on keeping things running smoothly behind the scenes? Do you love the challenge of juggling operations, compliance, and people management—all while making a real impact in the aged care and disability support sectors?

Our client is on the lookout for a Business Support Manager who's ready to step into a key leadership role. This position sits at the heart of the organisation, connecting frontline teams with executive leadership to ensure services are delivered with precision, care, and strategic intent.

What You'll Be Doing:

Operations & Service Delivery

- Lead workforce rostering and scheduling across aged care and NDIS supports
- Ensure service delivery meets Award/EBA conditions and client expectations
- Keep the care management system (AlayaCare) humming with accurate data and confident users

Compliance & Safety

- Stay on top of incident reports, complaints, and WHS protocols
- Help maintain a safe and supportive environment for both clients and staff
- Monitor staff credentials and training to meet industry standards

Finance & Admin

- Oversee NDIS claims and HCP statements with accuracy
- Work closely with Finance to align budgets, track service utilisation, and manage client package balances

People & Culture

- Be the go-to for HR queries, training coordination, and staff availability
- Support recruitment and onboarding processes
- Help drive staff engagement and retention initiatives

Strategic Support

- Provide daily roster reports and insights to leadership
- Track KPIs and contribute to audits and sector reform projects (like Support at Home 2025)

Who You'll Work With:

You'll collaborate across the organisation, from frontline Support Workers and RNs to the Managing Director and Finance team. You'll be the glue that keeps operations aligned and flowing.

What You Bring:

- Solid understanding of NDIS and/or Aged Care frameworks
- Experience in rostering, HR support, and operational coordination
- Comfortable with care systems like AlayaCare and tools like Microsoft 365
- Financial know-how to manage budgets and reconciliations
- Strong communication, organisation, and problem-solving skills
- Ability to juggle multiple priorities and stakeholders with ease

Why This Role Matters:

This isn't just about ticking boxes, it's about enabling high-quality care through smart systems, strong teams, and thoughtful leadership. If you're ready to take ownership of a role that blends strategy with day-to-day impact, we'd love to hear from you.

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