Administration Assistant

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Whether you’re looking for a role that aligns with your skills and interests or you’re open to exploring new challenges, you’ll find a variety of options to choose from. Use the search options below to discover roles tailored to your expertise or preferred location, and take the first step toward a rewarding career with us. Explore the possibilities and find the perfect fit that matches your ambitions and goals.

Apply now Job no: 516057
Work type: Full time
Location: VIC - Metro
Categories: Administration

Who We Are:

Spotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 160 Spotlight Stores, 90 Anaconda Stores and 60 Harris Scarfe stores across Australasia and more in NZ, Singapore and Malaysia. Our culture is all about our people, get ready to start your career at Australia's leading specialty retailer today.

If you have the kind of get up and go that helped us grow from a family‑run market stall to one of the country’s most successful family‑owned global retailers, you’ll feel right at home as a Spotlight Group Administrative Assistant for our Made2Measure team.

What You Will Be Doing

Working within our Made to Measure Window Furnishing department, you will be supporting our in‑store consultants to follow through the lifecycle of the customer’s window furnishing journey.

Based in an office environment, you will also complete the following:

- Handle inbound customer, store & consultant inquiries.
- Manage and resolve customer inquiries within their first contact.
- Outbound calling to customers who are within the Made to Measure Window Furnishings life cycle.
- Action email correspondence and admin activities as directed by Team Leader.
- Ensure internal policies and procedures are adhered to.

About You:

- You will have excellent written and verbal communication skills and attention to detail.
- Must have strong ability to negotiate and find resolutions when facing challenges.
- Be proactive in clarification of information and be able to stay calm under pressure.
- Previous experience within a high volume call centre is highly regarded.
- You must possess an excellent phone manner with confidence.
- Be able to work in a full‑time role; we also have weekend days available to change up your work week.
- You will be offered a Permanent Full‑time role, paid under the current award rate, Private Clerks Award Level 3.
- Central South Melbourne location (Right across from the South Melbourne Markets).
- We offer great work‑life balance through our rotating rosters.
- You will be part of a high‑performing, values‑based team who work collaboratively to deliver an amazing customer experience.
- Access to an Employee Assistance Program which offers 24/7 assistance in life, family, health, work and money support.
- A multi‑branded discount card throughout Spotlight, Harris Scarfe and Anaconda as well as additional discounts through FlareHR.
- Be part of a culture that rewards, including our Annual Ruben Fried National Retailer of the Year Awards.

To apply, please complete our online application form and submit an up‑to‑date resume.

When you join Spotlight, you will be joining the Spotlight Retail Group (SRG). SRG is a diverse and ever‑growing business which encompasses the Harris Scarfe, Spotlight, Anaconda and Mountain Design brands.

Spotlight is committed to creating a diverse environment and is proud to be an equal opportunity employer.

If you would like to be a part of a team driven to achieve great results within a supportive and enjoyable environment, then we would love to hear from you.

Advertised: 13 Oct 2025 AUS Eastern Daylight Time

Applications close:

1. Update Your CV

Make sure your CV is up‑to‑date with your latest skills and experience, and that it’s tailored to the role you are seeking. It is a legal requirement that all Spotlight employees have the right to work in Australia.

2. Apply

You can apply online by selecting the relevant job link above, uploading your CV and completing the online application form.

3. Attend An Interview

If your application has been successful, we will ask you to take part in one or more of the following:

- phone interview
- face‑to‑face interview
- group interview.

4. Reference & Police Check

As part of the screening process, we will obtain your consent to complete two work‑related reference checks and, for roles that require one, a police check.

5. Job Offer

Congratulations If you have been successful, you will be able to accept your letter of offer online together with an employment pack containing information on Spotlight and your responsibilities and entitlements.

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