Administration Assistant

2 days ago


City of Melbourne, Australia APG Workforce Full time

We’re looking for an enthusiastic and reliable Customer Service & Administration Officer to join our Ringwood-based service team. In this role, you’ll play a key part in supporting daily operations through administration, customer service, and coordination tasks in a fast‑paced, friendly environment.

This casual role covers maternity leave for approximately 12 months, with the potential to move into full‑time hours soon. Initially, the successful candidate will work on Mondays and Fridays for the first month, with full availability Monday‑Friday (9am‑5pm) to allow for future transition into a full‑time schedule.

Our client is a market leader in the supply of the best accessories to create the perfect cooking solutions for your unique needs.

Key Responsibilities

- Manage filing and maintain the Outlook inbox
- Take and direct incoming phone calls
- Generate freight quotes and check stock availability
- Process orders and invoices accurately
- Prepare equipment quotes
- Follow up on Proof of Deliveries (PODs)
- Respond to general freight and service enquiries
- Handle inbound and outbound customer communications

About You

We’re looking for someone who is proactive, detail-oriented, and enjoys being part of a supportive team. You will ideally have:

- Previous experience in customer service, administration, or service coordination
- Strong communication skills (both verbal and written)
- Excellent time management and ability to multitask
- A positive, can‑do attitude and willingness to learn
- Experience using CRM or scheduling systems (preferred, not essential)
- Proficiency in Microsoft Office and email systems

Some tasks are more complex than basic data entry, so initiative and problem‑solving skills are key to success in this role. You’ll be joining a friendly team of six, with full training provided.

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