Tenancy and Customer Service Officer

1 week ago

Dubbo, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

Tenancy and Customer Service Officer (Dubbo)

- Located in Dubbo - Level 2 SCHADS Award

- Administration and tenancy management

- First line support for tenants in regional and remote communities

MLAHMC is the largest Aboriginal housing management organisation in NSW, managing more than 600 properties across regional and remote communities. The organisation exists to strengthen and empower Aboriginal families and communities through safe, sustainable housing and related services.

About the Role

MLAHMC is seeking a reliable and motivated Tenancy and Customer Service Officer to join the Dubbo team.

This position provides day-to-day administrative and customer service support to the housing team, ensuring tenants receive timely and professional assistance. You’ll handle a variety of customer and tenancy enquiries, process documentation, maintain accurate records, and support the smooth operation of tenancy services.

Key Responsibilities

Provide courteous and professional responses to tenant and community enquiries.

Assist with tenancy administration including data entry, records management, and filing.

Prepare and process tenancy documentation, forms, and correspondence.

Support rent receipting, mailouts, and general office administration tasks.

Maintain confidentiality and handle information appropriately.

Triage maintenance calls and refer them to the Property Team for follow-up.

Contribute positively to a collaborative and respectful team culture.

About You

Are you a friendly, organised person who takes pride in providing great service and keeping things running smoothly? We’re looking for someone who:

Has good communication and interpersonal skills.

Enjoys administrative work and attention to detail.

Can follow processes and meet deadlines.

Works well in a team and supports others.

Is confident using computers and managing multiple priorities.

It is strongly preferred that you are of Aboriginal or Torres Strait Islander descent.

- National Criminal History Check and Working with Children Check (or willingness to obtain).

Experience in administration or customer service, preferably in a real estate / property management and/or an Aboriginal community organisation.

Why Join MLAHMC

Be part of a respected Aboriginal organisation that makes a real difference in communities.

Supportive, community-focused workplace with variety and purpose.

On-the-job training and opportunities to grow your skills.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Mahala Warren at mahalaw@bloomhr.com.au, quoting Ref No. 1250662.

Applications will be assessed as received, so please don't hesitate in applying.

13 October 2025Dubbo New South Wales, AustraliaFull TimeCommunity Services & Development Housing & Homelessness Services

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