Customer Service Officer

About Elgas

Elgas is a leading provider of LPG and related products, services and technical solutions in Australia and across the South Pacific. As market leaders, we are seen as experts in our field, holding the safety of our people and the sustainability of our communities as our top priorities. We respond to change with integrity and innovation, to ensure our customers get performance and reliability from our products and services.

As Customer Service Officer, you will meet Elgas' business plan objectives whilst ensuring great customer satisfaction.

Additional responsibilities in this role also include:

• You will be the main point of contact with customers (residential and commercial), including but not
  
  limited to, establishing accounts, customer enquiries, processing orders and payments, advising customers on usage and delivery, selling and arranging installation of appliances and managing debtors.
• You will be responsible for all administrative aspects of customer transactions, including but not limited to, filing, updating records, banking, correspondence, price adjustments and reconciling stock transactions.
• In addition, be the main point of contact with suppliers, including but not limited to; processing creditor invoices, scheduling changes, stock level records.
• Furthermore, you will assist other functions within your branch at the direction of the Customer Service Manager (or Branch Manager or Regional Manager) in line with skill competence and training.
• Follow all Branch Standard Operating Procedures and comply with all responsibilities under the Delegation of Authority (DOA) guidelines
• Participation in relevant training and performance management as directed by Management.

Skills and experience we are looking for:

• You must have demonstrated relevant administrative experience.
• Previous Customer Service experience is preferable but not necessary.
• Developed verbal, telephone and written communication skills and the ability to liaise and consult with both internal, external clients and staff.
• Initiative, organizational skills and flexibility to operate in both a team environment and independently.
• Experience to identify and deal effectively with difficult situations and conflict.
• Proficiency in navigating Computer device
• Ability to multi-task, share team responsibilities to maintain maximum monitoring level of prompt, efficient and courteous customer service.

Why you will love working with us

Are you looking for challenges? We face them every day and we know we grow by mastering them. Collaborating with our customers is key for our success and together with you we want to achieve our ambitious objectives. One thing is for sure – while we love working with our customers, there is no compromise on being compliant. We do business with our customers with integrity.

At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Elgas is an equal opportunity employer and encourages applications from diverse demographics, including Indigenous Australians and people with a disability. We're local, with service centers around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.

Elgas offers a diverse range of employment opportunities, training programs and enhance career development for outstanding employees, including the possibility of career advancement opportunities with BOC and the global Linde Group. We also have a variety of employee appreciation programs to recognise solo and collaborative team efforts.

'Put your energy to work at Elgas'

In order to apply, you must have full work rights in Australia.