Guest Service Agent

16 hours ago

City of Melbourne, Australia Pro-invest Careers Full time

Join our team at Next Hotel Melbourne

Are you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne’s premier retail and dining destination.

About Us

Next Hotel Melbourne is more than just a place to stay—it's a destination in itself. Featuring 255 elegantly designed rooms and suites, our hotel stands out with its commitment to thoughtful service and unique experiences. Guests can enjoy artisanal dining at La Madonna Restaurant & Bar, featuring Australia’s first in-hotel barrel aging program, as well as The Club, state-of-the-art Meeting Rooms, a Fitness Centre, and curated art by renowned Australian artists.

The Role

We’re looking for an energetic, storytelling Guest Service Agent who can bring the Next Hotel Melbourne experience to life. Reporting to the Front Office Manager, you’ll be the first point of contact for our guests, ensuring their stay is nothing short of exceptional. If you thrive in a dynamic environment and are eager to make a lasting impression, this role is for you

Key Responsibilities

- Warm Welcome: Greet guests with enthusiasm, ensuring a smooth and welcoming check-in/check-out experience.
- Guest Needs: Anticipate and accommodate guest requests, make personalized recommendations, and upsell rooms and services.
- Communication: Handle incoming calls promptly and courteously, providing accurate information and assistance.
- Guest Profiles: Maintain and update guest profiles in our property management system to enhance future stays.
- Flexibility: Work across various front office departments, gaining new skills and supporting team operations.
- Emergency Preparedness: Familiarize yourself with hotel emergency procedures and key personnel.

What We’re Looking For

- Experience: Previous experience as a Guest Service Agent in an upscale hotel environment.
- Skills: Excellent verbal and written communication, attention to detail, and the ability to multitask under pressure.
- Flexibility: Willingness to work a 24-hour rotating roster, including weekends and public holidays.
- Technical Proficiency: Experience with hotel property management systems.
- Guest-Centric Attitude: A passion for creating memorable experiences and building genuine connections with guests.

What We Offer

- Perks: Enjoy barista-grade coffee and machine, significant staff discounts on food and beverages, discounted accommodation across the Pro-Invest Hotels, and discounted staff parking.
- Benefits: Free Familiarisation Stay, a referral incentive program, and access to our Employee Assistance Program.
- Growth: Opportunities for professional development, a positive staff culture, and a commitment to promoting from within.

Join Us

This is an exciting opportunity to be part of a growing company and a hotel committed to redefining service excellence. If you’re ready to embark on your NEXT adventure with us, we would love to hear from you

Apply Now

We thank all applicants for their interest. Only successful candidates will be contacted. Pro-Invest Hotels is an equal opportunity employer, dedicated to providing a safe, inclusive, and respectful work environment for all.

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