Sales Manager

Overview

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It/'s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK

Bazaarvoice is seeking a highly motivated and experienced Sales Lead - Strategic Accounts to lead our APAC Strategic Sales team. Based in Sydney, this is a unique player/coach role where you will be responsible for leading and mentoring a team of Account Directors while also managing a small personal portfolio of strategic accounts. Your primary focus will be on driving renewals and growth within a territory of $1B+ enterprise clients (Brands & Retail), as well as new logo acquisition.

Key Responsibilities

- Leadership & Account Management: This pivotal player/coach role is responsible for both leading the APAC Strategic Sales team and directly managing a small portfolio of high-value enterprise accounts. This role requires a leader who can not only inspire a team but also set a personal example by driving individual sales success.
- Lead a High-Performing Team: Lead, mentor, and coach a team of Account Directors, fostering a culture of high performance, accountability, and professional growth. This includes hiring and managing top talent, providing regular coaching and feedback, and encouraging the team to hit quarterly revenue goals.
- Drive Revenue & Strategic Growth: Oversee and drive core focus on growing revenue within the APAC strategic accounts to increase market share and achieve ambitious revenue goals. Develop and execute a strategic plan for the territory, setting clear goals for revenue growth, retention, and market penetration.
- Full-Cycle Ownership: Manage a personal portfolio of strategic accounts and prospects, acting as a trusted advisor to senior-level executives. This involves owning the entire customer lifecycle, from identifying target accounts and generating new opportunities to ensuring a high rate of renewals and expansion.
- Consultative Selling & Value Articulation: Use two-way discovery to uncover customer needs and match solutions to those needs. You will be responsible for articulating a vision that resonates with the customer and demonstrates clear value, effectively creating and articulating ROI in the negotiation process to bring the utmost value to both the customer and Bazaarvoice.
- Cross-Functional Collaboration & Forecasting: Partner with the Global Sales Teams, Client Success, Pre-sales, and Client Delivery to achieve regional growth objectives. Ensure accurate forecasting to support the team/'s and overarching revenue goals, and serve as the point of escalation for negotiation and pricing for C-level conversations across your own account base.
- Business Acumen: Maintain a strong understanding of business practices, industry trends, competitors, and the social media environment throughout each renewal and sales cycle to build trusted, long-lasting relationships.

Qualifications & Skills

- A minimum of 6+ years of experience in enterprise software or SaaS sales, with at least 2 years in a leadership or management role.
- Proven track record of consistently exceeding sales targets, both as a leader and an individual contributor.
- Demonstrated ability to sell complex solutions to large enterprise clients, preferably within the retail or brand space.
- Proven experience selling into and navigating large, complex organizations with multiple stakeholders.
- Deep understanding of the challenges and opportunities facing $1B+ retailers and brands, with the ability to articulate how Bazaarvoice/'s solutions can solve their business problems.
- Exceptional leadership and coaching skills, with a passion for developing talent and building high-performing, collaborative teams.
- Strong business acumen and the ability to think strategically about market dynamics and growth opportunities.
- Excellent communication, presentation, and negotiation skills, with the ability to influence C-level executives.
- Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
- High level of transparency and integrity.

Why Bazaarvoice

- We believe in the power of authenticity and are committed to helping brands and retailers create genuine connections with their customers. As the market leader in user-generated content solutions, we offer an exciting and challenging environment where you can make a significant impact. We are a global company that embraces a culture of inclusion and belonging, where every employee is valued for their unique contribution.

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we/’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

Please note: A background check will be part of the hiring process. This will be done with your consent and will only include information relevant to the job.

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