Operations Manager

Posted Monday, October 6, 2025 at 4:00 PM

About the Role

We are currently seeking a highly motivated Branch Manager to oversee our Karratha location. The successful candidate’s leadership will manage all household removals, storage, and associated operational activities. The successful candidate will ensure cost-effective operations, compliance with all safety and quality standards including exceptional customer experiences. Depending on the location, accommodation assistance is negotiable.

Key Responsibilities

The successful candidate will be responsible for managing sales enquiries including in house quotes. Must demonstrate a high level of motivation and the ability to work independently. Effective communication skills are essential, as the role involves regular coordination with branches across Australia, with the coordination of linehaul to and from the branch.

Lead, develop, and support the Karratha operations team to meet individual and branch performance goals.

Ensure compliance with all OH&S legislation and company safety policies.

Oversee the daily allocation of operational resources to meet service and cost-efficiency targets.

Generate reports and actively participate in management meetings.

Utilise company resources to meet budget objectives and optimise service delivery.

Continuously seek and implement improvements to enhance customer satisfaction.

Responsible for managing and responding to sales enquiries in a timely and professional manner.

Must be highly motivated with organisational skills and the ability to work independently and take initiative.

Coordinate and liaise effectively with capital city branches and other reginal offices.

What We're Looking For

We’re looking for an organised, results-driven professional with a passion for operational excellence and team leadership.

Essential skills and experience:

Demonstrated success in a similar leadership role.

Strong communication skills—both written and verbal.

Exceptional time management, problem-solving, and organisational abilities.

A proactive, hands-on leader with the ability to work autonomously and within a team.

Background in household goods relocation (highly desirable).

Experience in sales (highly desirable).

Solid understanding of OH&S and compliance frameworks.

Experience in transport or logistics (highly desired).

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, northAmerican, & Smartbox) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visitwww.sirva.com .

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

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