Sales and Retention Consultant

4 weeks ago

City of Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

Overview

An exciting opportunity awaits for a Sales and Retention Consultant fluent in both English and Japanese to join a rapidly expanding organisation at the forefront of compliance technology. This role is perfect for someone who thrives on nurturing relationships, supporting customers through their journey, and ensuring ongoing satisfaction with a leading platform.

What you'll do

As a Sales and Retention Consultant, you will be at the forefront of engaging with customers who rely on essential software solutions for their business operations.

- Renew and retain existing customers’ software subscriptions by providing attentive service and clear communication throughout the renewal process.
- Develop strong phone presence to nurture relationships with customers, addressing their needs with empathy and understanding.
- Maintain an up-to-date database of prospects and opportunities using Salesforce, ensuring all information is accurate for seamless follow-up.

What you bring

To excel as a Sales and Retention Consultant, your background should include previous call centre or phone-based customer service experience.

- Fluency in both spoken and written English as well as Japanese is essential for communicating effectively with a diverse client base.
- Experience providing excellent customer service ensures you can respond sensitively to client needs while fostering loyalty.
- The ability to work efficiently in a fast-paced environment while maintaining a professional and personable demeanour.

What sets this company apart

This organisation stands out as an employer committed to creating an inclusive environment where every team member’s contributions are valued. The company places great emphasis on professional development, providing regular training sessions so staff can stay ahead in their field and encourages open communication across all levels.

What’s next

If you are ready to take the next step in your career within a welcoming team that values connection, growth, and shared achievement, this could be the perfect opportunity for you

Apply today by clicking on the link – we look forward to discovering how your unique talents can make a difference

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Alissa Pang on +61 3 8628 2165 for a confidential discussion.

About the job

- Contract Type: Permanent
- Focus: Call Centre
- Industry: Call Centre and Customer Service
- Workplace Type: Hybrid
- Experience Level: Entry Level
- Contract Type: Permanent
- Specialism: Call Centre & Customer Service
- Focus: Call Centre
- Industry: Call Centre and Customer Service
- Salary: Negotiable
- Workplace Type: Hybrid
- Experience Level: Entry Level
- Language: English - Bilingual
- Second Language: Japanese - Bilingual
- Location: Melbourne CBD

Date posted: 9 September 2025

Consultant: Alissa Pang

Melbourne call-centre and customer-service / call-centre

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