Overseas Lifecycle Consultant

2 days ago

Melbourne, Australia Weploy Full time

**Overseas Lifecycle Consultant**:
**Help Members Stay Covered on Their Journey**:
Are you a **sales-driven professional** who thrives on **closing deals and retaining customers** while making a real impact on people's lives? In this role, you'll be the **trusted guide** for overseas health insurance members, ensuring they stay covered as they navigate different visa stages. From their first student visa to new opportunities requiring policy changes, you'll be their** go-to expert**providing support, peace of mind, and solutions that keep them protected every step of the way.

**Why You'll Love This Role**:

- Work with an industry-leading health insurance provider making a real difference in people's lives.
- **Be part of an exciting new division** with opportunities for growth and innovation.
- A great stepping stone for those looking to advance in health insurance retention or sales.
- **Competitive hourly rate and incentives**:$36 per hour + super, incentives for hitting daily targets

**About the Role**:

- **12-month casual contract** - be part of an exciting new division shaping the future of retention.
- **ASAP start** - jump into this high-energy role now.
- **Monday to Friday | 37.5 hours per week** (Service line operates across 8am-8pm)
- **Day shifts preferred (9am-5pm), but PM shifts may be rostered** for better outreach (especially to students who are unavailable during the day).
- **Work remotely** with full support from a fantastic team.
- **3 weeks initial training**to get you up and running (Mon-Fri 9-5pm hours during training).

**What You'll Be Doing**:

- Proactively engage with members whose policies are expiring or who are considering leaving - your goal is to retain and upsell while ensuring they stay covered.
- Make outbound calls (with some inbound) to members, guiding them through their health cover options.
- Hit retention and sales targets - this is not a standard customer service role. A strong sales mindset is required.
- Educate and advise members on their policy benefits, visa requirements, and the importance of continuous coverage.

**What We're Looking For**:

- **Sales and retention experience is a must** - we need hungry, target-driven professionals.
- **Exceptional communication and negotiation skills** - Confidently guide conversations to retain members, upsell, and offer the best solution based on their needs. Deliver complex information in a simple, compelling way to help members make informed decisions.
- **Ability to build trust and rapport quickly** - Engage members in meaningful discussions that make them feel valued and understood.
- **Resilience and persistence** - Handle objections with confidence and turn hesitations into opportunities.
- **Problem-solving mindset** - Assess each member's situation and recommend tailored solutions that align with their visa requirements.
- **Tech-savvy and quick to adapt** - you'll be working with multiple systems, so confidence with technology is essential.
- **Strong home Wi-Fi connection** - minimum **50 Mbps** required for smooth call handling.

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