Team Manager
1 day ago
Team Manager - Retention
Our highly valued Team Manager – Retention based in South Yarra. Your team consists of high‑performing Customer Retention Managers in our Customer Contact Centre, responsible for retaining and supporting customers with their existing home loan needs, including Broker and Organic channels.
You will coach, inspire, and lead the performance and culture of this team. You will play an active role in engaging with key stakeholders across the business to further improve the customer home‑lending experience and continually improve the performance of your team.
Please note: this is a 6 Month Contract.
Performance
- Deliver on the Home Loan retention strategy of Great Southern Bank.
- Ensure the highest quality of compliance and lending through stringent monitoring and supervision processes.
- Successfully and consistently manage the risk profile of your team.
Leadership & Culture
- Lead, coach and inspire your team to achieve their targets and support the development of their careers within Great Southern Bank.
- Create a culture of high performance, setting the standard for the organization and making your team a desired place to work for the wider business.
Stakeholder Engagement
- Work with your internal stakeholders to continually improve the process, systems, and customer experience within your product suite.
- Create and sustain positive and productive working relationships with internal stakeholders of the Customer Contact Centre.
Do things differently with us
To succeed in this role, you will have:
- Minimum 2 years proven sales leadership experience.
- Experience leading with high‑performing teams.
- A track record of setting up teams including designing and implementing business processes.
Why Great Southern Bank?
Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:
- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more
Imagine working for a bank that truly helps people. You can.
Questions?
Contact our Talent and Experience Partner, Danielle Moore – danielle.moore@gsb.com.au
At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.
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