Customer Assist Consultant

4 weeks ago

City of Parramatta Council, Australia ROBERT WALTERS AUSTRALIA Full time

Multiple opportunities available for those passionate about customer service and eager to start a career in banking. You'll support customers via various tools, using empathy and negotiation to resolve issues with loans, credit cards, or accounts. This role involves helping people in vulnerable situations while delivering outstanding service. You'll also champion continuous improvement and contribute to a supportive, customer-focused environment.

Key Duties and Responsibilities:

· Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation

· Work a portfolio of accounts, implementing and utilising strategies and banking processes to ensure all accounts are managed in the most time and cost-effective manner

· Negotiating with customers to find sustainable solutions to their financial situation

· Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest

· Achieve agreed key performance measures

Essential in this role:

· Experienced in a customer service environment, where you have serviced customers either over the phone or face to face

· Excellent written and verbal communication skills

· Experience in a hardship role will be highly regarded

· Resilience and Empathy is your key to success in this role

Key Requirements:

· 37.5 hours per week working between Monday - Saturday, anywhere from 8.00am-8:00pm on a rotating roster.

· Must be able to pass a National Police History Check and 2 Professional Reference Checks

· Must be able to be located at Parramatta

· Must be able to commit to full time hours.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Jasmin Tucker on +61 2 8289 3185 for a confidential discussion.

About the job

Contract Type: Temp

Focus: Call Centre

Industry: Call Centre and Customer Service

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