Customer Information System Consultant

5 days ago

Parramatta, Australia Parramatta City Council Full time

Lead and manage system improvement projects
- Prepare strategies and plans to manage system changes

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future.

**About the role**

The Customer Information System Consultant (CIS Consultant) will work closely with Customer Service Centre leadership team and Area Managers cross Council to develop and implement technological system solutions to improve customers’ experience. CIS Consultant will also be responsible for developing and delivering training programs for Customer Service Centre.

**About You**

Customer Relationship Management (CRM) System experience.

Minimum 5 years experience in managing/delivering large IT projects and 5 years’ experience in delivering training to small to medium size groups:

- Experience in developing and maintaining strong working relationships across a broad range of stakeholders.
- Experience in the communication and education of an information system to all levels of an organisation.
- Experience in initiating and implement change.

**What’s on offer**

We are offering an attractive base salary of $101,451.75 plus superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

- A range of flexible work arrangements including hybrid WFH arrangements
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots)

**How to apply**

POSITION DESCRIPTION Opens in new window

  • Information & Records Systems Specialist

    2 weeks ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Information & Technology- Location: Parramatta, NSW, AU, 2150- Req ID: 69519**Information and Records Systems Specialist - NSW Trustee and Guardian** - Ongoing full-time - 35 hours per week. - Location: Parramatta. Flexible and hybrid working options available. - Clerk Grade: Grade 7/8. Base salary $106,025 p.a. to $117,363 p.a. plus superannuation...

  • Information and Records Systems Specialist

    1 day ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Information & Technology - Location: Parramatta, NSW, AU, 2150 Sydney, NSW, AU, 2000 Newcastle, NSW, AU, 2300 - Req ID: 71752 **Information and Records Systems Specialist - NSW Trustee and Guardian** - Ongoing full-time - 35 hours per week. - Location: Parramatta, Sydney or Newcastle. Flexible and hybrid working options available. - Clerk Grade:...

  • Customer Interactions Consultant

    1 week ago

    Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49490- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will...

  • Senior Right to Information Officer

    1 week ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Senior Right to Information Officer - SafeWork NSWRole Title: Senior Right to Information Officer (2 x roles available)Grade:Clerk Grade 7/8Salary Range: $113,574 to $125,720 plus superannuationDuration: Ongoing (permanent)Locations: Central Coast (Gosford) or Sydney Region (Parramatta).Applications Close: Tuesday 28th October :59AM)About SafeWork NSW ...

  • Manager Complex Customer Communications

    3 days ago

    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $149,739 per year

    Clerk Grade: 11/12 (one role available) Employment Type: Temporary to 30 June 2026 Hybrid vs In-office requirements These roles sit within the Revenue NSW Division in the Taxes & Grants team About the team The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The Customer Innovation...

  • Customer Service Consultant

    1 week ago

    Parramatta, Australia Cushman & Wakefield Full time

    **Job Title** Customer Service Consultant **Job Description Summary** The Customer Experience Consultant will provide dedicated on - site client support and for ensuring that account KPI’s are met or exceeded as they relate to helpdesk activities. This role reports into the centralised CXC however it is expected that this role will interact daily with...

  • Customer Sales and Service Consultant

    1 week ago

    Parramatta, Australia IAG Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Customer Sales and Service Consultant. **Your Role** We have multiple opportunities for Customer **Sales and Service Consultants** to join our NRMA Insurance team. You’ll be the first point of contact for our customers and will assist in the growth of...

  • Ict Systems Analyst

    1 day ago

    Parramatta, Australia ARKA Consulting Services pty ltd Full time

    **ARKA CONSULTING SERVICES PTY LTD** ARKA CONSULTING SERVICES PTY LTD, a leading provider of P&C Insurance Solutions and Guidewire products, is seeking talented ICT System Analyst with expertise in the Guidewire Platform. Our team of skilled professionals plays a vital role in driving the success of our clients' development and integration projects. We are...

  • Customer Service Consultant

    1 week ago

    Parramatta, Australia SuperCare Full time

    **ABOUT US** At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started...

  • Customer Care Consultant

    5 days ago

    Parramatta, Australia HCF Full time

    **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win back members who have left the fund. The Retention Customer Care Consultant is required to manage member...