Customer Service Consultant

4 weeks ago

City of Parramatta Council, Australia Momentum Consulting Group Full time

Overview

This internationally recognised company, operating in the medical and warehouse supply chain sectors, is offering multiple exciting temporary-to-permanent customer service opportunities for candidates ready to start immediately.

Competitive hourly rate plus super

Benefits

- Work with a well-established, technical, medical and supply chain customers
- Hybrid work arrangement (up to 2 days WFH) after completing on the job training
- Be part of a company that values innovation, sustainability, and professional development

We are seeking motivated individuals who bring:

- Strong communication and interpersonal skills
- Proven ability to manage high-volume calls and emails in a fast-paced environment
- Excellent problem-solving and conflict-resolution abilities
- Strong computer literacy and ability to pick up new systems quickly
- A customer-first mindset with the ability to build rapport and deliver exceptional service
- Reliability, professionalism, and a positive attitude

Key Responsibilities

- Handling Customer Interactions by phone and e-mail
- Problem Solving and Issue Resolution, by Listening carefully to understand customer concerns
- Following up with customers to ensure resolution and satisfaction
- Administrative and System Tasks
- Meeting Targets and KPIs

To Be Successful, You Will Have

- Empathetic and patient when dealing with customers on the phone
- Positive and friendly in your approach
- Resilient and composed
- Problem-Solver
- Clear Communicator
- Team-Oriented
- Detail-Focused & Reliable ensuring accuracy in logging information, following procedures, and meeting commitments

How to Apply

To apply online, please click on the APPLY function or

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency, or unrestricted work rights. If this sounds like you, click "Apply Now".

Alternatively, for a confidential discussion, please contact Felicity on (02) 9267 8211

Momentum is committed to providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

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