Customer Service Consultant

5 days ago


Parramatta, Australia SuperCare Full time

**ABOUT US**

At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started more than a decade ago, making medical care more accessible without the financial burden.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leaders, we are continuously innovating to deliver exceptional client experiences. Our success is driven by a passionate team dedicated to making a meaningful difference in people's lives. We foster a work environment that not only supports employee growth but also encourages the development of skills that contribute to our mission.

As we grow, we are excited to invite an experienced and highly competent **Customer Service Consultant**to help with our mission of transforming lives.

**THE ROLE**

The Customer Service Consultant plays a crucial role in ensuring an engaging Client Experience as the first point of contact.

Responsible for introducing SuperCare services to interested clients and determining their eligibility to access their Super based on compassionate grounds.

Key responsibilities include, but not limited to:
**1. Customer Service/Client Relationship**
- Address customer concerns and refer to appropriate teams
- Provide exceptional service; build rapport, and maintain client relationships

**2. Sales**
- Handle inbound sales calls - introduce the clients to SuperCare services and effectively articulate the value/advantages of SuperCare offerings
- Engage with clients in a professional manner and actively listen to their needs
- Confirm that the client is eligible to access their Super based on compassionate grounds while clearly explaining the implications of accessing their Super early
- Ensure that the client understood the Service Agreement before guiding them in signing

**THE PREFERRED COMPETENCIES**
- At least 2 years of substantial work experience in a sales/customer service role, preferably in the service industry
- Exceptional verbal and written communication skills
- Persuasive and confident approach to customer service
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent organizational and time management skills
- Business Acumen, Interpersonal skills, Analytical and Problem-Solving Skills

**SUPERCARE CORE VALUES**
- Integrity
- Excellence
- Exceptional Service
- Teamwork
- Innovation
- Life-long Learning
- Results focus and Accountability

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program

**HOW TO APPLY**

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, we’d love to hear from you Join us at SuperCare and be part of a team that is changing lives every single day.

Pay: From $60,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person



  • Parramatta, Australia SuperCare Full time

    **ABOUT US** We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of...


  • Parramatta, Australia SuperCare Solutions Pty Ltd Full time

    **ABOUT US** We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of...


  • Parramatta, Australia IAG Full time

    We’re ready for you! Join the largest general insurance group in Australia and New Zealand as a Customer Sales and Service Consultant. **Your Role** We have multiple opportunities for Customer **Sales and Service Consultants** to join our NRMA Insurance team. You’ll be the first point of contact for our customers and will assist in the growth of...


  • Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49490- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will...

  • Service Designer

    5 days ago


    Parramatta, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $180,000 per year

    Service DesignerCustomer Experience (CX) & InsightsBuilding Commission NSW Grade: 7/8 Location: Parramatta, other locations considered, in office expectation 3 days per week Term: Temporary until 31st March 2026 About the Building Commission NSWBuilding Commission NSW (BCNSW) has been established after the NSW Government recognised the substantial progress...


  • Parramatta, Australia Parramatta City Council Full time

    Lead and manage system improvement projects - Prepare strategies and plans to manage system changes The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation...


  • Parramatta, Australia Westpac Group Full time

    Full training provided to develop your career with the Westpac Group - Permanent-full-time roles, working a Mon - Fri rotating roaster, Paramatta based - Flexible/hybrid working opportunities, competitive salary and rostered days off **How will I help?** Westpac Group’s purpose is Helping Australians Succeed - it’s what we do, who we are and why we come...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    OverviewSenior Advisor, Ministerial and Parliamentary Services — NSW Department of Customer Service. The role supports Ministerial, Executive and Parliamentary Services and the coordination of Ministerial and Parliamentary requests, with involvement in SafeWork NSW matters.ResponsibilitiesCoordinate Ministerial, Parliamentary, Executive and other ad hoc...


  • Parramatta, Australia HCF Full time

    **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win back members who have left the fund. The Retention Customer Care Consultant is required to manage member...

  • Service Officer

    3 weeks ago


    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus...