Customer Service Consultant

2 weeks ago

Parramatta, Australia SuperCare Full time

**ABOUT US**

At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we are committed to empowering individuals to prioritise their health by facilitating the early release of Superannuation for essential medical treatments. We have been positively impacting the lives of thousands since we started more than a decade ago, making medical care more accessible without the financial burden.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leaders, we are continuously innovating to deliver exceptional client experiences. Our success is driven by a passionate team dedicated to making a meaningful difference in people's lives. We foster a work environment that not only supports employee growth but also encourages the development of skills that contribute to our mission.

As we grow, we are excited to invite an experienced and highly competent **Customer Service Consultant**to help with our mission of transforming lives.

**THE ROLE**

The Customer Service Consultant plays a crucial role in ensuring an engaging Client Experience as the first point of contact.

Responsible for introducing SuperCare services to interested clients and determining their eligibility to access their Super based on compassionate grounds.

Key responsibilities include, but not limited to:
**1. Customer Service/Client Relationship**
- Address customer concerns and refer to appropriate teams
- Provide exceptional service; build rapport, and maintain client relationships

**2. Sales**
- Handle inbound sales calls - introduce the clients to SuperCare services and effectively articulate the value/advantages of SuperCare offerings
- Engage with clients in a professional manner and actively listen to their needs
- Confirm that the client is eligible to access their Super based on compassionate grounds while clearly explaining the implications of accessing their Super early
- Ensure that the client understood the Service Agreement before guiding them in signing

**THE PREFERRED COMPETENCIES**
- At least 2 years of substantial work experience in a sales/customer service role, preferably in the service industry
- Exceptional verbal and written communication skills
- Persuasive and confident approach to customer service
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent organizational and time management skills
- Business Acumen, Interpersonal skills, Analytical and Problem-Solving Skills

**SUPERCARE CORE VALUES**
- Integrity
- Excellence
- Exceptional Service
- Teamwork
- Innovation
- Life-long Learning
- Results focus and Accountability

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program

**HOW TO APPLY**

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, we’d love to hear from you Join us at SuperCare and be part of a team that is changing lives every single day.

Pay: From $60,000.00 per year

Schedule:

- Monday to Friday

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person

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