Customer Care Consultant

Our Guiding Principles:
We start every day excited to find new ways to support real and lasting care. Going the extra mile for the smile is more than our mantra: It's how we measure our client's satisfaction and our performance.

At Regency Care, our core values guide everything we do: Listen Well, Work at the Speed of Right, Sweat the Details, Acknowledge Every Single One, and Deliver Joy. These values reflect our commitment to providing exceptional support and creating meaningful solutions for our clients.

Position Overview:

As a Customer Care Consultant and
Western Sydney Expansion Lead
at Regency Care, you will be a crucial player in our mission to enhance the quality of life for individuals with disabilities while
driving our strategic expansion into the Western Sydney market
. This role involves working closely with clients and Occupational Therapists (OTs) to identify and implement the right assistive technology solutions, while
taking full ownership of building and growing our presence in Western Sydney
.

We're looking for an
independent, entrepreneurial go-getter
who thrives in a
start-up culture
and is excited to
forge their own path
in expanding our reach. This role demands someone who excels in problem-solving, embodies our core values, and has the drive to build something meaningful from the ground up.

Key Responsibilities:

Western Sydney Market Expansion:
Take ownership, with the management team, and responsibility for establishing and expanding Regency Care's presence in the Western Sydney region. Develop and execute market penetration strategies, identify key opportunities, and build our brand recognition in this crucial growth area.

OT Relationship Development & Outreach:
Own and drive the growth of Occupational Therapist relationships through proactive outreach, networking, and relationship building. Identify, engage, and cultivate partnerships with OTs across Western Sydney to expand our professional network and referral base.

Business Development:
Lead business development initiatives to identify new opportunities, partnerships, and revenue streams within the Western Sydney market. Drive growth through strategic planning, market analysis, and innovative approaches to client acquisition.

Specialist Product Expertise:
Develop and maintain deep specialist knowledge of assistive technology products, with particular expertise in
seating solutions, mobility aids, and complex assistive devices
. Become the go-to expert for specialised equipment needs and complex client requirements.

Client and OT Collaboration:
Engage with OTs and clients to fully understand their needs and challenges. Build empathetic relationships, ensuring every interaction aligns with our value of Listen Well.

Client Engagement:
Demonstrate a genuine commitment to clients by actively listening and responding to their needs. Apply Acknowledge Every Single One by recognising each client's unique situation and ensuring their needs are addressed.

Consultative Sales:
Use a consultative approach to identify and solve problems with tailored solutions. Apply Sweat the Details to ensure every aspect of the client's requirements is carefully considered and addressed.

Adaptability and Problem-Solving:
Read the room and adapt your approach based on feedback from clients and OTs. Be an effective problem solver, tackling challenges with creativity and resourcefulness while maintaining a positive and reassuring demeanor that embodies Deliver Joy.

Feedback and Improvement:
Gather feedback from clients and OTs to continually refine our product offerings and sales strategies. Embrace constructive criticism and seek opportunities for personal and professional growth.

Key Traits:

Independent & Entrepreneurial:
Thrive in an autonomous environment where you can take initiative, make decisions, and drive results without constant supervision. Embrace the start-up mentality and be excited about building something from the ground up.

Go-Getter Mentality:
Proactively seek opportunities, overcome obstacles, and persistently pursue goals. Demonstrate the drive and determination needed to establish our presence in a new market.

Selfless:
Prioritise the needs of clients and OTs, ensuring that their well-being is at the forefront of your efforts and actions align with Acknowledge Every Single One.

Humble:
Approach every interaction with humility and respect, recognising the expertise and perspectives of clients and OTs.

Hungry:
Exhibit a strong drive to make a positive impact. Be proactive in seeking out opportunities and challenges, demonstrating a commitment to solving problems efficiently and effectively.

Smart:
Utilise emotional intelligence and problem-solving skills to navigate complex situations with understanding and insight. Build trust and rapport with clients and OTs, delivering a supportive experience that aligns with our values.

Qualifications:

• Proven experience in sales, preferably within the assistive technology or healthcare sectors, with a focus on working with Occupational Therapists
• Strong business development background with demonstrated success in market expansion or territory development
• Specialist knowledge of seating solutions, mobility equipment, and complex assistive technology applications
• Strong problem-solving skills with the ability to think creatively and address client challenges effectively
• Exceptional communication and interpersonal skills, with proven ability to build and grow professional relationships
• Ability to work independently in a dynamic, start-up environment with minimal supervision
• Self-motivated with entrepreneurial mindset and comfort with ambiguity
• Experience in outreach, networking, and relationship building within healthcare settings
• Compassionate, with a genuine desire to improve the lives of individuals with disabilities
• Understanding of the assistive technology industry and healthcare landscape
  (highly advantageous)
• Experience in Western Sydney market or similar demographic areas
  (bonus)

Why Regency Care?

At Regency Care, you'll be part of a team that lives by its core values, where your contributions make a tangible difference in the lives of our clients. We offer a supportive and inclusive environment that values excellence, creativity, and problem-solving.

This is your opportunity to join a growing company with a start-up culture
where you can truly make your mark, build something meaningful, and drive significant business impact while helping transform lives through assistive technology.

We are passionate about helping others and live our values every day.
If you're ready to take ownership, forge your own path, and lead our expansion into Western Sydney, we want to hear from you.